Support Coordinator
Stellenbeschreibung
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We are looking to welcome an enthusiastic and dedicated Support Coordinator within our mental health services in Wigan. You will be part of a team that plays a vital role in ensuring that positive mental health and housing related support is delivered to all of our service users in a personalised way.
This post is an ideal opportunity to become involved in dynamic and varied recovery services that give real job satisfaction whilst utilising your experience in a senior position.
Practically you will support a range of people and families with Mental health needs to enjoy independence, choice, work towards recovery and gain quality of life. The role will involve practical assistance with daily living and support and develop a wide range of activities that promote well being. There is a key focus on move on into great independence. You will work flexible shifts on a rota, which in planned well in advance, to meet individual needs in a personalised way.
Prior mental health and supervisor experience is desirable.
As a Creative Support employee, you are entitled to a number of benefits such as:
• Guaranteed Contracted Hours – full time (37.5hours)
• QCF Diploma in Health and Social Care Level 2 and 3
• Health assured – employee assistance program
• Pension with company contribution
• Highly serviced employee advice line
• A range of employee discounts
Vacancy Reference Number: 88424
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework.
Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
We can only accept applications from candidates who are located in and eligible to work within the UK.
Extrahierte Schlüsselkompetenzen
Unsere KI hat die Stelle analysiert, um die erwarteten Kompetenzen zu identifizieren.
Unsere Tipps für Ihre Bewerbung
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight any prior mental health or supervisory experience prominently in your Personal Statement, as the advert specifically flags these as desirable at the top of the role description.
📊 Quantify your impact with service users: e.g. 'Coordinated personalised support plans for 12 service users, achieving measurable progress toward independent living goals within 6 months'.
🎯 Reference the WE CARE framework or values-led practice explicitly in your CV if you have experience with it, as Creative Support's Development Pathway is built around it.
🌐 Mention your QCF/NVQ Diploma in Health and Social Care (Level 2 or 3) clearly in your qualifications section — this is a stated benefit/expectation and signals alignment with their training pathway.
🤝 Include a line about working flexible rota-based shifts and cross-team collaboration, as the advert emphasises personalised, flexible delivery across a varied recovery service.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Coordinated personalised support plans for 10 service users with mental health needs, contributing to 4 successful move-on transitions to independent living within 12 months.
- •Supervised a team of 3 support workers across rotating shifts, maintaining 95% rota coverage and ensuring consistent delivery of daily living assistance in line with individual care plans.
- •Designed and delivered 6 weekly wellbeing activity sessions promoting recovery and community engagement, achieving an average 85% service user attendance rate over a 3-month period.
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Dear Hiring Manager,
Creative Support's mental health recovery services in Wigan represent exactly the kind of values-led, person-centred work I want to develop in my career — which is why I am applying for the Support Coordinator position (Ref: 88424). With hands-on experience in mental health support and a strong grounding in personalised care planning and daily living assistance, I am confident I can contribute meaningfully to your team from day one.
My background in health and social care has equipped me with practical skills in supporting individuals with complex mental health needs towards greater independence. I have coordinated support plans for a caseload of 10 service users, facilitated wellbeing activities, and worked collaboratively within a rota-based team to ensure consistent, personalised care. I am familiar with safeguarding responsibilities and recovery-focused approaches that align closely with Creative Support's WE CARE framework.
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Wahrscheinliche Interviewfragen
10 questions générées à partir de cette offre.
Technische
- ›How do you develop and review personalised support plans for individuals with mental health needs?
- ›What approaches do you use to promote independence and wellbeing in daily living activities?
- ›How do you manage and document risk assessments for service users in a mental health setting?
- ›Describe your experience coordinating housing-related support alongside mental health care.
- ›How do you ensure continuity of care when working rotating shifts within a team?
Verhaltensbezogene
- ›Tell me about a time you supported a service user through a significant step towards greater independence.
- ›Describe a situation where you had to adapt your support approach to meet an individual's changing needs.
- ›Give an example of when you identified a safeguarding concern and explain the steps you took.
- ›Tell me about a time you supervised or mentored a colleague in a care setting.
- ›Describe how you have contributed to a positive, inclusive team culture in a previous role.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you supported a service user through a significant step towards greater independence.
Give an example of when you identified a safeguarding concern and explain the steps you took.