Account Manager
Description du poste
Texte original importé depuis Reed
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
We have an exciting opportunity for an experienced Account Manager to join our growing Housing Division based in our Chelmsford office.
This role is ideal for someone with a strong background in commercial insurance, particularly across mid-corporate to large risk clients, who is confident in managing client relationships, navigating the market, and delivering a first-class service.
You’ll bring proven expertise in broking, negotiation, and market awareness, alongside a deep understanding of client service excellence and regulatory compliance. You’ll be responsible for ensuring service delivery meets both company standards and FCA requirements, while adding real value to a diverse client portfolio.
Our Housing team is a fast-paced, collaborative environment, where knowledge sharing and teamwork are key. If you enjoy building relationships, solving problems, and working in a dynamic setting, we’d love to hear from you.
How you'll make an impact
As an Account Manager, you’ll play a pivotal role in supporting Account Directors and servicing a portfolio of Housing clients, working closely with colleagues across Broking, Claims and Accounts.
Key responsibilities include:
- Managing the end-to-end renewal process, including preparing submissions and gathering accurate risk information
- Obtaining and negotiating renewal terms, exploring alternative markets, and supporting client presentations
- Preparing and issuing renewal and mid-term documentation in collaboration with internal teams
- Producing risk presentations, reviewing quotations, and comparing cover to deliver the best outcomes for clients
- Ensuring all client data is accurate, compliant and recorded on internal systems
- Supporting the delivery of PRISM requirements and maintaining clear audit trails
- Liaising with insurers and internal stakeholders to resolve queries and secure favourable terms
- Managing policy lifecycle activity – from placement through to documentation and post-placement follow-up
- Handling client queries efficiently and professionally, always ensuring a high standard of service
- Supporting credit control and account queries, ensuring timely resolution and escalation where needed
About You
We’re looking for someone who can demonstrate:
- Strong experience in commercial/corporate insurance account management
- Confidence dealing with mid-corporate and large, complex risks
- A proactive and client-focused approach, with excellent relationship management skills
- Proven ability to prioritise workloads and meet deadlines in a regulated environment
- Solid understanding of insurance products, markets (including Lloyd’s/London Market) and risk principles
- High attention to detail, with a strong focus on accuracy and compliance
- Experience working to SLA targets and performance metrics
- Excellent communication, negotiation and analytical skills
- A collaborative mindset and willingness to support wider team objectives
- Holding or working towards a CII qualification (Cert CII / Dip CII / ACII)
- GCSEs (or equivalent) including Maths and English
- Strong MS Office skills
- Full eligibility to work in the UK
- Flexibility to attend client meetings (in person or via Teams)
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents,Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your commercial insurance broking experience prominently in your Personal Statement, as the advert explicitly requires a 'strong background in commercial insurance, particularly across mid-corporate to large risk clients'.
📊 Quantify your client portfolio: e.g. 'Managed renewal process for 45 mid-corporate accounts totalling £2.3M GWP, achieving 92% retention rate'.
🎯 Reference FCA compliance and PRISM directly in your CV bullet points — the advert calls these out as explicit requirements under 'regulatory compliance' and 'PRISM requirements'.
🏠 Tailor your CV to emphasise any Housing sector insurance experience, as this role sits within Gallagher's dedicated Housing Division in Chelmsford.
🤝 Demonstrate cross-functional collaboration (Broking, Claims, Accounts) in your experience section, mirroring the advert's emphasis on working 'closely with colleagues across Broking, Claims and Accounts'.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Managed end-to-end renewal process for a portfolio of 42 mid-corporate commercial insurance clients, achieving a 91% retention rate and securing £1.6M GWP across 3 insurer markets.
- •Prepared and delivered risk presentations for 15 Housing sector accounts, negotiating improved terms with insurers that reduced average premium uplift by 8% at renewal.
- •Maintained FCA-compliant audit trails and PRISM records for all policy lifecycle activity across 50+ accounts, passing internal compliance review with zero material findings.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Appcast Enterprise. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Appcast Enterprise
Dear Hiring Manager,
Gallagher's Housing Division is precisely where I want to apply my commercial insurance broking expertise — managing mid-corporate to large-risk client portfolios while ensuring full FCA compliance is work I find genuinely rewarding. Your Chelmsford team's focus on end-to-end renewal management and insurer negotiation aligns directly with the responsibilities I have held throughout my broking career.
My background in commercial insurance account management includes owning the full policy lifecycle for a portfolio of 40 mid-corporate clients, negotiating renewal terms across multiple markets, and maintaining rigorous audit trails in line with FCA requirements. I have prepared detailed risk presentations, collaborated with Claims and Accounts colleagues to resolve complex queries, and consistently achieved strong client retention through proactive relationship management.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›Walk us through your end-to-end renewal process — how do you prepare submissions and gather accurate risk information for mid-corporate clients?
- ›How do you approach exploring alternative markets when negotiating renewal terms for a complex commercial risk?
- ›What experience do you have with PRISM, and how have you maintained audit trails to meet FCA requirements?
- ›How do you compare quotations and review cover to ensure the best outcome for a Housing sector client?
- ›Describe your process for managing policy lifecycle activity from placement through to post-placement documentation.
Comportementales
- ›Tell me about a time you resolved a complex insurer query under time pressure — what was the outcome?
- ›Describe a situation where you had to manage a difficult client relationship during a renewal. How did you handle it?
- ›Give an example of when you identified a gap in a client's risk profile and proactively recommended a solution.
- ›Tell me about a time you collaborated across multiple internal teams (e.g. Claims, Accounts) to deliver a positive client outcome.
- ›Describe a situation where you had to balance regulatory compliance requirements with meeting a client's commercial expectations.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Describe a situation where you had to manage a difficult client relationship during a renewal. How did you handle it?
Tell me about a time you collaborated across multiple internal teams to deliver a positive client outcome.