Client Relationship Manager
Descrizione del posto
Texte original importé depuis Reed
OTE £45,000+
The Role
- Generate referrals from existing clients by telephone, email, LinkedIn and face to face based activity
- Manage and grow a portfolio of warm clients, building on established relationships and maximise current opportunities and identify new ones
- Take ownership of ongoing account management, ensuring a consistently high level of customer service and client satisfaction
- Attend off site client meetings and hospitality events to strengthen relationships and support business development
Responsibilities
- To work to a strategy for new business development and account growth
- Profile existing accounts to understand any cross and upsell opportunities
- Develop understanding of client requirements to design and implement effective commercial strategies and key drivers that support business growth
- Monitor account performance, using insights and data to identify trends, inform strategy and drive continuous improvement
Communication
- To provide verbal and written communication about our products and services to agencies.
- Utilise social media such as Linkedin where appropriate to increase exposure and the individual in their accounts.
- To advise and assist clients regarding industry legislation
- Proactively engage clients through regular check-ins, reviews and strategic conversations.
- Handle incoming telephone and email enquiries from prospective agencies
- Collaborative approach, working effectively with internal teams to deliver client objectives
Organisation's Culture
- To promote the culture by demonstrating knowledge, value add and professionalism
- Represent the client at client meetings and events, showcasing the company’s culture and strengthening its reputation
- Advocates of the brand - “market leaders”
- Ensure all client touchpoints reflect a consistent, positive, and professional brand experience
- Champion client feedback internally, helping to continuously improve services in line with a culture of growth and excellence
Skillset
- Excellent relationship-building skills, with the ability to establish trust and credibility with clients at all levels
- Strong communication skills, both written and verbal, with a confident and professional approach
- Commercially minded, with the ability to identify growth opportunities and maximise account value
- Proactive and results-driven, with a focus on delivering measurable outcomes
- Track record of working towards sales KPI’s including calls
- Hands-on experience with multiple sales techniques (including cold calls)
- Organised, with the ability to manage multiple client accounts and priorities simultaneously
- Experience with CRM software
- Resilient and adaptable, able to thrive in a fast-paced and evolving environment
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your Personal Statement with explicit account management and referral generation experience, as the advert opens with these as the primary responsibilities.
📊 Quantify your sales achievements directly: e.g. 'Grew a portfolio of 45 warm clients, increasing revenue by 22% YoY through cross-sell and upsell activity'.
🎯 Highlight specific CRM software you have used by name (e.g. Salesforce, HubSpot, Zoho) — the advert lists CRM experience as a required skill and naming the tool will pass ATS filters.
🌐 Include a line about LinkedIn as a business development tool, referencing profile optimisation or outreach campaigns, as the advert explicitly calls out LinkedIn activity.
🤝 Demonstrate experience attending client hospitality or off-site meetings in your work history, as the advert specifically mentions this as a responsibility alongside brand representation.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Managed a portfolio of 42 warm client accounts, generating £180k in upsell and cross-sell revenue over 12 months by profiling accounts and identifying unmet service needs.
- •Achieved 115% of quarterly sales KPI targets for 3 consecutive quarters, conducting an average of 60 outbound calls per week alongside structured LinkedIn outreach campaigns.
- •Reduced client churn by 18% across a 35-account portfolio by implementing monthly review calls and proactive check-in schedules tracked within Salesforce CRM.
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Votre lettre de motivation est prête
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Aperçu — adapté à Accomplish Today
Dear Hiring Manager,
Accomplish Today's focus on referral-led growth and strategic account management is precisely where my experience is strongest — which is why the Client Relationship Manager role in Altrincham caught my attention. Having built and grown warm client portfolios using CRM software, LinkedIn outreach, and structured cross-sell strategies, I am confident I can contribute to your account growth targets and OTE performance from day one.
My background in client relationship management includes managing a portfolio of over 40 accounts, consistently hitting sales KPIs including outbound call volumes and revenue growth targets. I have attended off-site client meetings and hospitality events to strengthen relationships, and I am comfortable advising clients on industry legislation and translating their requirements into effective commercial strategies.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›Which CRM platforms have you used to manage a client portfolio, and how did you use data insights to inform your account strategy?
- ›How do you use LinkedIn as part of your business development activity — walk us through a specific outreach campaign you ran.
- ›Describe the sales KPIs you have been measured against in a previous role and how you tracked performance against them.
- ›What techniques do you use to identify cross-sell and upsell opportunities within an existing client base?
- ›How do you monitor account performance trends and translate data into actionable commercial strategies?
Comportamentali
- ›Tell me about a time you turned a dissatisfied client into a long-term advocate — what steps did you take?
- ›Describe a situation where you had to manage multiple client accounts simultaneously under competing deadlines. How did you prioritise?
- ›Give an example of when you identified a new business opportunity within an existing account. What was the outcome?
- ›Tell me about a time you had to adapt your communication style to build credibility with a senior stakeholder.
- ›Describe a moment when you missed a sales target. What did you learn and how did you course-correct?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you turned a dissatisfied client into a long-term advocate — what steps did you take?
Give an example of when you identified a new business opportunity within an existing account. What was the outcome?