Customer Delivery Driver - Kings Lynn Hrwck Extra
Stellenbeschreibung
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 17:00:00 23:00:00 Mon 17:00:00 23:00:00 Wed 08:00:00 18:00:00 Sat 06:00:00 09:30:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Extrahierte Schlüsselkompetenzen
Unsere KI hat die Stelle analysiert, um die erwarteten Kompetenzen zu identifizieren.
Unsere Tipps für Ihre Bewerbung
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your clean driving record prominently—the advert specifies no more than 3 penalty points in 12 months, so lead with your licence details and any advanced driver training (e.g. IAM, Eco-driving).
📊 Quantify your delivery experience: "Completed 45+ customer deliveries per shift, maintaining 98% on-time arrival rate and zero damage claims over 18 months."
🌐 Emphasise your customer-facing skills with concrete examples: "Resolved 12+ customer queries per week (substitutions, refunds, order changes) with 95%+ satisfaction feedback."
🎯 Stress flexibility and reliability: "Worked variable shifts (early mornings 06:00, evenings 23:00) across 4 postcodes, never missing a scheduled slot."
🤝 Show your van care discipline: "Performed daily vehicle safety checks (lights, brakes, load security), maintained 100% roadworthiness record, and kept van interior spotless for every customer interaction."
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Delivered 40–50 customer orders per shift across Norfolk postcodes, maintaining 97% on-time arrival rate and zero vehicle damage incidents over 14 months.
- •Resolved 15+ customer queries weekly (substitutions, refunds, short-dated items) with empathetic communication, achieving 96% customer satisfaction feedback.
- •Performed daily van safety checks (lights, brakes, load security, roadworthiness), maintaining 100% compliance record and preventing any delivery delays due to vehicle issues.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
I am writing to apply for the Customer Delivery Driver position at Tesco's Kings Lynn store. With a valid UK driving licence and a strong track record in customer-facing delivery roles, I am confident I can represent Tesco's commitment to excellent service every time I visit a customer's home. Your emphasis on warmth, reliability, and independent working aligns perfectly with my approach to the role.
My background in delivery and customer service has equipped me with the ability to handle products with care, manage time-sensitive deliveries, and communicate clearly with customers about order changes or substitutions. I take pride in maintaining vehicle standards and completing safety checks, ensuring every customer receives their shopping in perfect condition.
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Wahrscheinliche Interviewfragen
10 questions générées à partir de cette offre.
Technische
- ›Walk me through your daily van safety checks—what would you inspect before your first delivery?
- ›How would you handle a situation where a customer's order has a substituted item or short-dated product?
- ›Describe your approach to loading a van safely and efficiently to protect products during transit.
- ›What experience do you have with flexible shift patterns, and how do you manage early starts (06:00) or late finishes (23:00)?
- ›How do you navigate and plan your delivery route to meet customer time slots while managing fuel and vehicle wear?
Verhaltensbezogene
- ›Tell me about a time you had to deal with a difficult customer at their doorstep. How did you keep them feeling valued?
- ›Describe a situation where you had to adapt quickly to a change in your delivery schedule or route. What did you do?
- ›Give an example of when you worked independently and had to solve a problem without immediately asking for help.
- ›Tell me about a time you went the extra mile to ensure a customer received excellent service.
- ›Describe how you've built strong relationships with colleagues in a fast-paced, physically demanding environment.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you had to deal with a difficult customer at their doorstep. How did you keep them feeling valued?
Describe a situation where you had to adapt quickly to a change in your delivery schedule or route. How did you handle it?