Customer Delivery Driver - Launceston Superstore
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 21:00:00 Mon 19:00:00 23:00:00 Tue 19:00:00 23:00:00 Wed 19:00:00 23:00:00 Fri 09:00:00 19:30:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean (or near-clean) record, as the advert explicitly requires no more than 3 penalty points and at least 12 months' licence holding.
📊 Quantify your delivery experience: e.g. 'Completed 18–22 customer drops per shift across a rural Cornwall route, maintaining a 98% on-time delivery rate.'
🎯 Highlight any experience handling customer complaints or order changes at the doorstep — the advert specifically calls out explaining substitutions and processing refunds as a core duty.
🚐 Mention any van or LGV driving experience and vehicle safety check routines (daily walkaround checks, load securing) to match the 'loading and roadworthy checks' requirement.
🤝 Include a brief example of working independently on a route while staying connected to a base team, as the advert emphasises solo working with back-at-base support.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 20 customer grocery drops per shift across a 40-mile rural route, achieving a 97% on-time delivery rate over 6 months.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne Luton van, identifying and reporting 4 maintenance issues before they caused service disruption.
- •Handled customer queries regarding order substitutions and missing items at the doorstep, processing refunds for approximately 8% of deliveries and maintaining a 4.8/5 customer satisfaction score.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the standard I hold myself to on the road, which is why the Customer Delivery Driver role at Launceston Superstore appeals to me directly. I hold a valid full UK driving licence with a clean record, and I have hands-on experience completing multi-drop delivery routes while maintaining high standards of vehicle safety and customer communication.
My background in customer-facing delivery work has equipped me with the ability to handle order substitutions and short-dated items confidently at the doorstep, keeping customers informed and reassured. I understand the importance of completing daily vehicle checks, loading safely, and managing time slots efficiently — skills I have applied consistently across rural routes not unlike those serving the Launceston area.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van safely to prevent damage to grocery orders during transit?
- ›How would you plan your delivery route to ensure all customers receive their orders within their allocated time slots?
- ›What would you do if your van developed a fault mid-route in a rural area like Cornwall?
- ›How do you handle a situation where a customer's order contains multiple substitutions or missing items?
Behavioural
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you dealt with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you identified a safety concern and what action you took.
- ›Describe how you have built a good working relationship with colleagues in a previous role.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under time pressure.
Give an example of when you dealt with a frustrated or upset customer and how you resolved it.