Housing Support Worker Young People
Description du poste
Texte original importé depuis Reed
Housing Support Worker (Young People)
Location: Swindon
Salary: £27,976 per annum
Vacancy Type: Full-time
Make a Real Difference – Become a Support Worker!
Are you someone who thrives on helping others unlock their potential? Do you believe everyone deserves the chance to live independently and with dignity? If so, they’d love to hear from you!
They’re on the lookout for a compassionate, proactive, and energetic Support Worker to join their team and deliver person-centred, strengths-based support to their residents. This is more than just a job – it’s a chance to be a catalyst for change in someone’s life.
As a Support Worker, you’ll play a vital role in helping their residents take meaningful steps toward independence. You’ll work closely with individuals to understand their goals, strengths, and aspirations—supporting them to build confidence and move forward with purpose. Whether it’s helping someone navigate a challenging moment or celebrating a personal milestone, your support will make a lasting impact.
You’ll manage a caseload of residents, guiding them through referrals, interviews, and assessments with empathy and professionalism. Once they join the service, you’ll be their key point of contact—welcoming them, building trust, and delivering tailored support through both one-to-one and group sessions. Every interaction will be focused on outcomes, empowerment, and helping people realise their full potential.
What you’ll bring
- Experience working with vulnerable people, ideally with knowledge of homelessness and its effects.
- A solid understanding of housing and benefits advice.
- Confidence in working collaboratively with specialist agencies like mental health teams and youth services.
- A natural ability to build trust, motivate others, and foster meaningful relationships.
- Strong communication skills – you know how to adapt your approach to suit different people and situations.
- Integrity and professionalism, with a clear understanding of boundaries and safeguarding.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover the organisation:
The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your Personal Statement with direct experience supporting vulnerable young people, as the advert explicitly prioritises this above all other criteria.
📊 Quantify your caseload experience: e.g. 'Managed a caseload of 18 young people, achieving 75% successful move-on to independent accommodation within 12 months'.
🎯 Highlight your knowledge of housing and benefits advice (e.g. Universal Credit, Housing Benefit, local authority allocations) as this is listed as a core requirement in the advert.
🤝 Demonstrate multi-agency working by naming specific services you have collaborated with — mental health teams, youth offending services, or local authority housing teams — mirroring the advert's language.
🛡️ Include a dedicated line confirming your enhanced DBS status and Right to Work eligibility, as the advert states appointment is subject to a satisfactory DBS check.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Managed a caseload of 20 young people aged 16-25 experiencing homelessness, achieving a 70% successful move-on rate to settled accommodation within 6 months.
- •Coordinated multi-agency support plans with mental health teams, youth offending services and local authority housing departments, reducing crisis incidents by 35% across the service.
- •Delivered weekly group sessions on tenancy skills and benefits entitlements to 12 residents, contributing to a 90% reduction in rent arrears within the first tenancy year.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour The Guardian. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à The Guardian
Dear Hiring Manager,
The Housing Support Worker (Young People) role at your organisation in Swindon is precisely where I want to direct my experience in person-centred keyworking and housing benefits advice. Having worked directly with young people facing homelessness, I understand the importance of strengths-based support planning and maintaining professional boundaries while building genuine trust with residents.
My background in frontline housing support includes managing a caseload of young people with complex needs, coordinating referrals to mental health teams and youth services, and delivering both one-to-one and group sessions focused on building independence. I have a strong working knowledge of housing benefit entitlements and local authority allocation processes, which I use to empower residents to navigate their options with confidence.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you structure a support plan for a young person presenting with multiple needs including homelessness and mental health challenges?
- ›What is your approach to conducting a housing and benefits assessment for a young person with no prior tenancy history?
- ›How do you manage risk within a caseload of vulnerable young people, and what tools or frameworks do you use?
- ›Can you describe your experience of working with referral pathways and how you ensure timely assessments and placements?
- ›How do you ensure your safeguarding practice remains up to date, and what would you do if you had a concern about a resident?
Comportementales
- ›Tell me about a time you supported a young person to achieve a significant step towards independence — what did you do and what was the outcome?
- ›Describe a situation where you had to work with a difficult or disengaged resident. How did you build trust and motivate them?
- ›Give an example of when you had to collaborate with an external agency (e.g. mental health team or youth services) to resolve a complex situation for a resident.
- ›Tell me about a time you had to manage competing priorities across your caseload. How did you decide what to focus on?
- ›Describe a situation where you had to maintain professional boundaries with a resident who was becoming overly dependent on your support.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you supported a young person to achieve a significant step towards independence — what did you do and what was the outcome?
Describe a situation where you had to collaborate with an external agency to resolve a complex situation for a resident.