Team Leader, Defined Benefits Pensions Administration
Description du poste
Texte original importé depuis Reed
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
Are you ready to lead, inspire, and make a real impact in the pensions industry? At Gallagher Benefit Services, we have an exciting opportunity for a Team Leader – DB Pensions Administrator to join our Pensions Outsourcing Practice in Bristol.
We’re looking for a dynamic individual with a proven track record in Defined Benefits (DB) pensions administration. If you’re passionate about delivering exceptional service, driving results, and leading a team to success, we’d love to hear from you.
How you'll make an impact
As a Team Leader, you’ll manage a team of DB and DC administrators, ensuring the delivery of high-quality service to our clients. Your key responsibilities will include:
- Overseeing day-to-day client relationships with trustees and corporate clients, including participation in trustee and client meetings.
- Providing expert advice on pensions queries and staying up to date with industry developments.
- Managing errors and complaints, implementing solutions to prevent reoccurrence.
- Inspiring, motivating, and coaching your team to achieve outstanding performance.
- Ensuring timely delivery of pensioner payrolls, pension increases, and other key projects.
- Leading internal audits and driving continuous improvement in processes and service quality.
- Monitoring staff performance, addressing concerns, and implementing improvement plans.
About You
- Extensive experience with occupational pension schemes, particularly DB schemes.
- Proven expertise in pensions projects, scheme events, and complex manual pensions calculations.
- Experience as a Principal/Senior Administrator or Deputy Team Lead.
- Strong people management skills, with the ability to inspire, coach, and develop team members.
- IT proficiency, particularly with Microsoft Office tools.
- Stakeholder and client relationship management experience.
- Ideally QPA or PMI qualified (but not essential).
- Eligibility to work in the UK.
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Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are enCompétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Place your DB pensions administration experience prominently in your Personal Statement, as the advert explicitly requires 'extensive experience with occupational pension schemes, particularly DB schemes'.
📊 Quantify your team leadership impact: e.g. 'Managed a team of 8 DB/DC administrators, reducing error rates by 25% over 12 months through targeted coaching and process improvement.'
🎯 Highlight any QPA or PMI qualifications in a dedicated Qualifications section — the advert flags these as desirable and they will differentiate you from other mid-level applicants.
🤝 Include a specific example of trustee or corporate client relationship management, referencing participation in formal trustee meetings, as this is a named responsibility in the advert.
📋 Demonstrate experience with pensioner payrolls and pension increases as discrete deliverables — list these as bullet points under your most relevant role to match the advert's key project list.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Led a team of 9 DB and DC pensions administrators at a UK outsourcing practice, reducing client-reported errors by 30% within 12 months through structured coaching and revised quality-check workflows.
- •Managed annual pensioner payroll runs and pension increase exercises for 3 occupational DB schemes covering 1,200 members, delivering all outputs on schedule against regulatory deadlines.
- •Conducted quarterly internal audits across 5 client schemes, identifying 14 process gaps and implementing corrective actions that cut complaint volumes by 22% over two scheme years.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Appcast Enterprise. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Appcast Enterprise
Dear Hiring Manager,
Gallagher Benefit Services' Pensions Outsourcing Practice in Bristol is exactly where I want to take my career in DB pensions leadership — which is why the Team Leader – DB Pensions Administrator role caught my attention immediately. With extensive experience in defined benefits administration, complex manual pensions calculations, and trustee client relationship management, I am well placed to deliver the high-quality service Gallagher's clients depend on.
My background in occupational pension schemes spans scheme events, pensioner payroll management, and pension increases, alongside leading internal audits that reduced processing errors by 20% over a 12-month period. I have coached and developed teams of up to 10 administrators, implementing structured performance improvement plans and driving continuous process improvement across DB and DC portfolios.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›Walk us through how you would handle a complex manual DB pension calculation for a member with multiple benefit tranches.
- ›How do you ensure accuracy and compliance when overseeing pensioner payroll runs and annual pension increases?
- ›Describe your approach to leading an internal audit of DB pensions administration processes — what controls do you prioritise?
- ›What steps do you take when an error in a member's benefit calculation is identified after payment has been made?
- ›How do you stay current with legislative and regulatory changes affecting DB occupational pension schemes in the UK?
Comportementales
- ›Tell me about a time you coached an underperforming administrator to improve their output — what was your approach and what was the outcome?
- ›Describe a situation where you had to manage a difficult complaint from a trustee or corporate client. How did you resolve it?
- ›Give an example of a process improvement you led within a pensions administration team that measurably reduced errors or improved turnaround times.
- ›Tell me about a time you had to manage competing deadlines across multiple scheme events or client deliverables simultaneously.
- ›Describe a time you inspired or motivated your team during a particularly high-pressure period, such as a scheme wind-up or large-scale data project.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you coached an underperforming administrator to improve their output — what was your approach and what was the outcome?
Describe a situation where you had to manage a difficult complaint from a trustee or corporate client. How did you resolve it?