Trade Sales Counter Person
Description du poste
Texte original importé depuis Reed
As a Trade Sales Counter Person, you will be the face of Howdens, providing potential and existing customers with outstanding service and support. As part of the wider sales team, you will contribute to generating and following up on leads, helping to drive sales growth. you will process sales for customers, ensuring accurate pricing, delivery dates, and stock requirements. Your effective customer account management skills will aim to expand our customer base and develop long-term collaborative relationships with our trade customers.
Maintaining up-to-date product and industry knowledge will be a priority, allowing you to provide informed recommendations and assistance to our valued customers. Thriving in a fast-paced environments, you'll demonstrate strong prioritisation and organisational skills as a Trade Sales Counter Person, ensuring smooth operations at the trade sales counter.
Skills and attributes you need to be a successful Trade Sales Counter Person:
- Customer service
- Thrives in fast-paced environments
- An eye for design
- Sales-focused
- Prioritisation and organisation skills
- Communication
What you get from us as a Trade Sales Counter Person:
- Competitive base salary
- Monthly depot bonus OTE
- Team incentives and outings
- Competitive Pension Plan with a maximum company contribution of 12%.24 days holiday, rising to 26 days after 5 years
- Staff discount on Howdens products
- Buy as you earn share scheme
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
How to apply:
When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.
Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
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Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your CV with a Personal Statement that explicitly references trade counter sales and customer account management, as these are the two core duties named throughout the advert.
📊 Quantify your sales impact: e.g. 'Managed a portfolio of 80+ trade accounts, contributing to a 15% uplift in repeat orders over 12 months' — Howdens' £2.3bn turnover signals they value measurable commercial results.
🎯 Highlight any kitchen, joinery, or building materials product knowledge prominently in your skills section, as Howdens specifically serves trade professionals in these categories across 900+ depots.
🤝 Include a bullet demonstrating long-term client relationship building, referencing how you expanded a customer base or retained accounts, to align with the 'develop long-term collaborative relationships' requirement.
📦 Mention experience with accurate order processing, stock management, or delivery scheduling, as the advert calls out 'accurate pricing, delivery dates, and stock requirements' as a specific daily responsibility.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Managed a portfolio of 75 active trade accounts at a builders' merchant counter, achieving a 22% increase in repeat order value over 12 months through proactive follow-up and tailored product recommendations.
- •Processed an average of 40 daily sales orders with 99% pricing accuracy, coordinating stock availability and delivery scheduling to meet trade customer project deadlines.
- •Generated 18 new trade account sign-ups in one quarter by identifying upsell opportunities at the counter and following up on enquiries within 24 hours, contributing £14,000 in incremental depot revenue.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Howdens Joinery. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Howdens Joinery
Dear Hiring Manager,
Howdens Joinery's position as the UK's number one trade kitchen supplier — serving over 460,000 trade professionals — is precisely the commercial environment where I want to apply my trade counter sales and customer account management skills. I am applying for the Trade Sales Counter Person role at your Kingston, Portsmouth depot and am confident I can contribute to both depot sales growth and the long-term trade relationships that underpin Howdens' success.
My background in trade sales has given me hands-on experience processing high-volume orders with accurate pricing and delivery coordination, managing a portfolio of repeat trade accounts, and proactively following up on leads to convert enquiries into confirmed sales. I have developed strong product knowledge in building materials and interiors, which has allowed me to make informed recommendations that genuinely help trade customers complete projects on time and on budget.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you ensure pricing accuracy and correct delivery dates when processing a high volume of customer orders at a trade counter?
- ›Describe your approach to maintaining up-to-date product knowledge in a trade or building materials environment.
- ›How would you manage stock queries for a trade customer when a product is out of stock or on back-order?
- ›What systems or processes have you used to track and follow up on sales leads in a trade or retail setting?
- ›How do you handle multiple customer requests simultaneously at a busy trade counter while maintaining accuracy?
Comportementales
- ›Tell me about a time you turned a dissatisfied trade customer into a loyal, repeat client.
- ›Describe a situation where you identified a sales opportunity with an existing customer and successfully converted it.
- ›Give an example of when you had to manage competing priorities at a fast-paced counter or sales environment — how did you stay organised?
- ›Tell me about a time you used product knowledge to make a recommendation that genuinely helped a customer solve a problem.
- ›Describe a time you contributed to a team sales target — what was your specific role and what was the outcome?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you turned a dissatisfied trade customer into a loyal, repeat client.
Describe a situation where you identified a sales opportunity with an existing customer and successfully converted it.