Customer Delivery Driver - Banbury Extra
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 19:00:00 23:00:00 Mon 18:00:00 22:00:00 Tue 18:00:00 22:00:00 Wed 09:00:00 16:00:00 Fri 09:00:00 19:00:00 Sat 13:00:00 23:00:00Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.
Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.
So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.
What is in it for you
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
- Click here to read more about the benefits we have available for our colleagues
You will be responsible for
Delivering your part of our customer shopping trip by:
- Ensuring the van and trays I use are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
- Ensuring trays are washed as part of the tray wash process. I can get what I want:
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
You will need
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
- Acting quickly to respond to the changing needs of our customers and embracing change within my store.
- Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
- A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Able to adhere to the GB Domestic Driving Rules
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please note
Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, countersKey skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight a valid UK driving licence prominently at the top of your CV — this is the core requirement for a Customer Delivery Driver role at Tesco.
📊 Quantify your delivery experience: e.g. 'Completed 25+ home deliveries per shift across a 40-mile radius with a 98% on-time rate'.
🎯 Emphasise availability alignment with the advertised windows (Sun evenings, Mon–Tue evenings, Wed and Fri daytimes, Sat afternoons/evenings) to show you are a direct fit.
🤝 Include a brief Personal Statement noting your customer-facing experience and comfort working independently on the road, as the advert stresses being 'the face of Tesco'.
🌐 Mention any experience with handheld devices or delivery management apps, as modern grocery delivery roles typically use in-cab technology for route optimisation.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 home deliveries per shift across a 35-mile radius, maintaining a 97% on-time completion rate over 12 months.
- •Managed safe loading and manual handling of up to 120kg of grocery orders per round, with zero damage incidents across 6 months of daily van operations.
- •Resolved 15+ customer queries per week at the doorstep — including substitution explanations and missing item reports — achieving a 4.8/5 customer satisfaction score.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers at the heart of every delivery is exactly what draws me to the Customer Delivery Driver position at the Banbury Extra store. With a strong background in customer-facing, route-based delivery and a clean UK driving licence, I am confident I can represent Tesco professionally on the road while providing the friendly, reliable service your customers expect at their door.
My background in home delivery includes completing up to 30 drops per shift across mixed urban and rural postcodes, consistently achieving on-time delivery rates above 96%. I am comfortable working autonomously for extended periods, managing my own schedule efficiently while staying in contact with a base team — precisely the balance your role requires.
Inscription gratuite, sans carte. L'export PDF/Word nécessite l'essai 1,99 € (14 jours).
Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you plan and prioritise a delivery route when you have a tight schedule and multiple stops?
- ›What steps do you take to safely load and secure grocery deliveries in a van before setting off?
- ›How do you handle a situation where a customer's address is incorrect or inaccessible?
- ›Describe how you would use in-cab navigation technology if you were unfamiliar with the local area around Banbury.
- ›What checks would you carry out on a delivery vehicle at the start of your shift?
Behavioural
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you had to adapt quickly when something went wrong during a task.
- ›Give an example of a time you worked independently for long periods — how did you stay motivated?
- ›Tell me about a time you dealt with a difficult or upset customer and how you resolved it.
- ›Describe a time you managed your time effectively to meet a deadline or complete a high volume of tasks.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under pressure.
Describe a situation where you had to adapt quickly when something went wrong during a task.