Trade Sales Counter Person
Job description
Texte original importé depuis Reed
As a Trade Sales Counter Person, you will be the face of Howdens, providing potential and existing customers with outstanding service and support. As part of the wider sales team, you will contribute to generating and following up on leads, helping to drive sales growth. you will process sales for customers, ensuring accurate pricing, delivery dates, and stock requirements. Your effective customer account management skills will aim to expand our customer base and develop long-term collaborative relationships with our trade customers.
Maintaining up-to-date product and industry knowledge will be a priority, allowing you to provide informed recommendations and assistance to our valued customers. Thriving in a fast-paced environments, you'll demonstrate strong prioritisation and organisational skills as a Trade Sales Counter Person, ensuring smooth operations at the trade sales counter.
Skills and attributes you need to be a successful Trade Sales Counter Person:
- Customer service
- Thrives in fast-paced environments
- An eye for design
- Sales-focused
- Prioritisation and organisation skills
- Communication
What you get from us as a Trade Sales Counter Person:
- Competitive base salary
- Monthly depot bonus OTE
- Team incentives and outings
- Competitive Pension Plan with a maximum company contribution of 12%.24 days holiday, rising to 26 days after 5 years
- Staff discount on Howdens products
- Buy as you earn share scheme
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
How to apply:
When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.
Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
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Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your Personal Statement with explicit trade counter or trade sales experience, as the advert positions this role as customer-facing and sales-driven from the very first line.
📊 Quantify your sales impact: e.g. "Managed 80+ trade accounts, growing repeat order value by 22% over 12 months" — Howdens' £2.3bn turnover signals they value commercial results.
🎯 Reference kitchen, joinery, or building materials product knowledge directly in your CV skills section, as Howdens is the UK's number one trade kitchen supplier and domain knowledge is a differentiator.
🤝 Highlight any experience managing long-term B2B trade relationships, as the advert specifically calls out "developing long-term collaborative relationships with trade customers".
📦 Include a bullet demonstrating accuracy in order processing, pricing, or stock management — the advert explicitly lists "accurate pricing, delivery dates, and stock requirements" as core duties.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Managed a portfolio of 65 active trade accounts at a builders' merchant counter, increasing average order value by 18% over 10 months through targeted upselling of complementary product lines.
- •Processed 40+ daily sales orders with 99% pricing accuracy, coordinating stock availability and delivery scheduling to meet trade customer deadlines across a 3-depot network.
- •Developed product knowledge across 200+ kitchen and joinery SKUs, enabling informed recommendations that contributed to a 12% uplift in kitchen accessory attachment rate over two quarters.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Howdens Joinery. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Howdens Joinery
Dear Hiring Manager,
Howdens Joinery's reputation as the UK's number one trade kitchen supplier — serving over 460,000 trade professionals from 900+ depots — is precisely why the Trade Sales Counter Person role in Bournemouth caught my attention. My background in trade counter sales and customer account management aligns directly with your need for accurate order processing and long-term trade relationship development.
My background in trade sales has given me hands-on experience managing high volumes of B2B customer accounts, maintaining up-to-date product knowledge across kitchens and hardware, and consistently hitting sales targets through proactive lead follow-up. I understand the pace of a busy depot environment and take pride in delivering accurate pricing and reliable delivery information that trade professionals can depend on.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you ensure pricing accuracy and correct delivery dates when processing a high volume of trade orders simultaneously?
- ›What methods do you use to stay up to date with new product ranges in kitchens, joinery, or hardware?
- ›Describe how you would manage stock queries at the counter when a product a customer needs is out of stock.
- ›How would you use customer account history to identify upselling or cross-selling opportunities at the trade counter?
- ›Walk me through how you would handle a lead from initial enquiry through to completed sale at a trade counter.
Behavioural
- ›Tell me about a time you delivered outstanding service to a trade customer under significant time pressure.
- ›Describe a situation where you turned a dissatisfied customer into a loyal, repeat client.
- ›Give an example of when you successfully grew an existing customer account — what actions did you take?
- ›Tell me about a time you had to manage multiple priorities at a busy sales counter. How did you stay organised?
- ›Describe a time you used your product knowledge to help a customer make a better purchasing decision.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered outstanding service to a trade customer under significant time pressure.
Give an example of when you successfully grew an existing customer account — what actions did you take?