Commercial Claims Handler
Descrizione del posto
Texte original importé depuis Reed
Commercial Claims Handler - York (Hybrid)
Salary £28,000 - £35,000 plus benefits
Cameron James is currently partnering with a highly regarded independent insurance broker to recruit a Commercial Claims Handler. This is an excellent opportunity for a claims professional who wants to step into a role where they’ll have real autonomy, strong client exposure, and the backing of a collaborative, people-focused business.
The Opportunity:
You’ll be joining a well-established and growing broker with a loyal commercial client base. The role offers a broad mix of claims work across multiple classes, giving you variety and the chance to further develop your technical knowledge.
Key Responsibilities:
- Manage commercial claims from first notification through to settlement
- Act as the main point of contact for clients, delivering a high standard of service
- Liaise with insurers, loss adjusters, and other stakeholders to drive claims forward
- Negotiate outcomes to ensure fair settlements for clients
- Maintain accurate records and ensure compliance with FCA requirements
What We’re Looking For:
- Previous experience handling commercial insurance claims
- Strong working knowledge across property, liability, and/or motor claims
- Confident communicator with the ability to build client relationships
- Organised, detail-oriented, and able to manage a varied workload
- Cert CII (or working towards) is advantageous but not essential
Why This Role Stands Out:
- Join a genuinely independent broker with a strong reputation in the market
- Supportive leadership team with a people-first culture
- Opportunity to take ownership and make an impact
- Clear progression path and ongoing professional development
- Competitive salary and flexible working options
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your Personal Statement with 'Commercial Claims Handler' and explicitly mention property, liability, and motor claims experience, as the advert lists all three as core knowledge areas.
📊 Quantify your claims portfolio: e.g. 'Managed a caseload of 80+ commercial claims simultaneously, achieving settlement within an average of 14 days' to demonstrate capacity and efficiency.
🎯 Mention Cert CII progress explicitly — even if still studying — as the advert flags it as advantageous; note the module and expected completion date.
🌐 Highlight any direct insurer and loss adjuster liaison experience in a dedicated 'Key Achievements' section, referencing specific claim types or values where possible.
🤝 Emphasise FCA compliance awareness throughout your CV, particularly in role descriptions, as regulatory adherence is called out as a named responsibility in the advert.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Managed a caseload of 75 concurrent commercial claims across property, liability, and motor lines, achieving average settlement within 18 days and maintaining 97% client satisfaction scores.
- •Negotiated directly with insurers and loss adjusters on 40+ contested commercial property claims annually, securing settlements averaging 12% above initial insurer offers.
- •Ensured full FCA compliance across all claims records and client communications for a portfolio of 200+ commercial policyholders, with zero regulatory breaches recorded over a 2-year period.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Cameron James. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Cameron James
Dear Hiring Manager,
Cameron James's search for a Commercial Claims Handler at this independent York broker aligns directly with the work I do daily — managing commercial claims across property, liability, and motor lines while maintaining FCA compliance and delivering fair settlements for clients. The combination of genuine client ownership and multi-class claims exposure is precisely what I am seeking in my next role.
My background in commercial claims handling includes end-to-end case management from first notification through to settlement, with regular liaison with loss adjusters and insurers to resolve complex cases efficiently. I have maintained accurate claims records in line with FCA requirements and built trusted relationships with commercial clients across a varied portfolio. I am currently progressing towards my Cert CII, which further underpins my technical knowledge across commercial lines.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›Walk us through your end-to-end process for managing a commercial property claim from first notification to settlement.
- ›How do you ensure FCA compliance is maintained throughout the claims lifecycle?
- ›Describe your experience liaising with loss adjusters — how do you manage disputes or delays?
- ›What commercial classes of business have you handled claims for, and which do you feel most confident in?
- ›How do you approach negotiating a settlement with an insurer when the initial offer is below client expectations?
Comportamentali
- ›Tell me about a time you managed a particularly complex or high-value commercial claim — what was your approach and what was the outcome?
- ›Describe a situation where you had to deliver difficult news to a client about their claim. How did you handle it?
- ›Give an example of when you had to manage a high volume of claims simultaneously. How did you prioritise your workload?
- ›Tell me about a time you identified a compliance risk in a claims process. What did you do?
- ›Describe a situation where you went above and beyond to secure a fair settlement for a client.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you managed a particularly complex or high-value commercial claim — what was your approach and what was the outcome?
Describe a situation where you had to manage a high volume of claims simultaneously. How did you prioritise your workload?