Customer Delivery Driver - Hanley Extra
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 19:00:00 23:00:00 Thu 08:00:00 18:00:00 Fri 13:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean record, as the advert explicitly requires a full licence held for at least 12 months with no more than 3 penalty points.
📊 Quantify your delivery or customer-facing experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate' to demonstrate reliability against Tesco's time slot requirement.
🎯 Highlight any experience handling order changes, substitutions, or customer complaints, as the advert specifically calls out communicating shortages and processing refunds at the doorstep.
🤝 Mention experience working independently on the road while reporting back to a base team, mirroring the advert's description of solo driving with a supportive store team.
🚐 Include any van or LGV driving experience, vehicle safety checks, or load management tasks — the advert stresses loading safely and completing roadworthy checks before every shift.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 30+ doorstep deliveries per shift across a 40-mile radius, maintaining a 97% on-time delivery rate over 6 months.
- •Conducted daily pre-drive roadworthy checks on a 3.5-tonne panel van, identifying and reporting 4 maintenance issues before they caused service disruption.
- •Resolved 15+ weekly customer queries regarding order substitutions and short-dated items at the doorstep, achieving a 4.8/5 customer satisfaction rating.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive — which is why the Customer Delivery Driver role at Hanley Extra immediately stood out. I hold a valid full UK driving licence with no penalty points, and I have hands-on experience completing pre-drive vehicle safety checks and managing time-sensitive deliveries to meet customer time slots consistently.
My background in customer-facing roles has equipped me to handle doorstep interactions with warmth and professionalism, including communicating order substitutions clearly and processing refunds where needed to maintain a positive customer experience. I am comfortable working independently on the road while staying connected to a base team, and I take pride in keeping my vehicle and load organised so every order arrives in perfect condition.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a delivery van safely to protect customer orders in transit?
- ›How would you handle a situation where a customer's item is out of stock and a substitution has been made?
- ›Describe how you would manage your route to ensure all deliveries are made within their allocated time slots.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Comportamentali
- ›Tell me about a time you delivered excellent customer service in a face-to-face or doorstep situation.
- ›Describe a time when you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to handle a complaint or difficult customer interaction and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal under time pressure.
- ›Describe a situation where you had to manage multiple tasks at once — how did you prioritise?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service in a face-to-face or doorstep situation.
Describe a time when you had to adapt quickly to an unexpected change while working independently.