SME Account Handler
Descrizione del posto
Texte original importé depuis Reed
SME Account Handler – Hull (hybrid)
Salary - £30,000 - £35,000 plus benefits
Cameron James is partnering with a respected independent insurance broker in recruiting for an SME Account Handler to join their team. This is a great opportunity for someone who enjoys being hands-on with clients, values technical accuracy, and wants to work in a broker environment where service and relationships come first.
The role:
You’ll be responsible for the day-to-day servicing of SME commercial clients. The role covers renewals, mid-term adjustments, new business support, and general client queries, with exposure across a broad range of SME policies. You’ll play a key role in ensuring clients receive timely, accurate advice while maintaining strong relationships with insurers and internal stakeholders.
Experience:
- Experience in an SME or commercial insurance brokerage role
- Working knowledge of core SME products (e.g. Package, Property, Liability, Motor Fleet)
- Strong organisational skills and attention to detail
- Confident communicator with clients and insurers
- Ability to manage a busy workload and competing deadlines
- Client-focused, reliable, and proactive approach
- Previous Actruris experience would be beneficial
What’s on offer:
- A stable, long-term role with a well-regarded independent broker
- Supportive, collaborative team environment
- Exposure to a varied SME portfolio rather than a narrow product focus
- Competitive salary, dependent on experience
- Ongoing training and career development
If you wish to apply, please click on the link and a consultant from Cameron James will be in touch
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your Personal Statement with direct SME commercial insurance broking experience, as the advert explicitly requires a background in an SME or commercial brokerage role.
📊 Quantify your client portfolio: e.g. 'Managed renewals for 120+ SME clients across Package, Property, and Liability lines, achieving a 91% retention rate'.
🖥️ Explicitly name Acturis in your Skills section — the advert flags it as a beneficial tool, so listing it prominently will catch the hiring manager's eye.
🎯 Tailor your work history to show breadth across SME product classes (Package, Property, Liability, Motor Fleet) rather than depth in a single line, as the role covers a varied portfolio.
🤝 Highlight experience managing insurer relationships and handling client queries end-to-end, as the advert stresses service and relationships as core to the broker's culture.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Managed a portfolio of 140 SME commercial clients across Package, Property, and Liability lines, achieving an 89% renewal retention rate over 12 months.
- •Processed an average of 35 mid-term adjustments per month on Acturis, maintaining a 99% accuracy rate and reducing policy amendment errors by 22%.
- •Supported new business pipeline by preparing insurer submissions for 25 SME prospects per quarter, contributing to £180,000 in new gross written premium within one year.
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Aperçu — adapté à Cameron James
Dear Hiring Manager,
Cameron James's search for an SME Account Handler at a well-regarded independent Hull broker aligns precisely with my commercial insurance background. Having worked across Package, Property, Liability, and Motor Fleet lines in a brokerage environment, I am confident in delivering the technical accuracy and client-focused service that this role demands.
My background in SME commercial insurance includes managing full renewal cycles, processing mid-term adjustments, and supporting new business submissions across a varied client portfolio. I have worked directly with insurer contacts to negotiate terms and resolve queries efficiently, and I am experienced in using Acturis for policy documentation and client management — ensuring records remain accurate under busy workload conditions.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›Walk us through how you handle a commercial insurance renewal from first contact with the client to policy placement.
- ›How do you process a mid-term adjustment on a Package policy, and what checks do you carry out to ensure accuracy?
- ›Which core SME product classes have you handled, and how do you stay up to date with insurer appetite changes across those lines?
- ›Have you used Acturis for client management and policy documentation? Describe your typical workflow within the system.
- ›How do you approach a new business enquiry from an SME client — what information do you gather and how do you select appropriate insurers?
Comportamentali
- ›Tell me about a time you managed a high volume of renewals simultaneously and how you prioritised your workload.
- ›Describe a situation where a client was unhappy with their renewal terms. How did you handle it and what was the outcome?
- ›Give an example of when you identified an error on a policy mid-term. What steps did you take to resolve it?
- ›Tell me about a time you had to build or repair a relationship with an insurer contact to get a better outcome for a client.
- ›Describe a situation where you had to manage competing deadlines across multiple clients. How did you ensure nothing was missed?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you managed a high volume of renewals simultaneously and how you prioritised your workload.
Describe a situation where a client was unhappy with their renewal terms. How did you handle it and what was the outcome?
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