Team Manager
Stellenbeschreibung
Texte original importé depuis Reed
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
We are looking to recruit an experienced Team Manager to join our growing & successful Commercial SME team based out of our Chelmsford office. As a diverse group of talented individuals, we bring together a wide range of skills, experiences, and perspectives to tackle complex challenges and drive meaningful results.
Our team is known for its unwavering commitment to delivering high-quality work and exceeding expectations. With a can-do attitude and a relentless drive for success, we thrive in a fast-paced and dynamic environment. Deadlines are not just met, but surpassed, as we embrace the opportunity to excel under pressure.
You will be responsible for providing leadership and guidance to a team of 5 Account Managers and will be the main escalation point.
How you'll make an impact
- To work alongside and support the Head of Client Services whilst managing the process and performance of a team of Account Managers.
- Champion compliance and adhere to internal and external regulations.
- Provide oversight and technical support to Gallagher colleagues. Seek, to improve business knowledge, capability and enhance your personal development along the way!
- Act as the main escalation point for the team and support on how to resolve any issues to a satisfactory conclusion.
- Manage and stay on top of the team’s workloads and allocate accordingly to make sure standards are maintained.
- Carry out regular 1-2-1s with the Team and annual performance reviews and appraisals.
- Champion data integrity and make sure all details entered into our broking platforms by the team is accurate.
About You
- Experienced Account Handler looking to progress or an experienced Team Leader.
- Holding or working towards one of the Chartered Insurance Institute Qualifications, Cert CII, Dip CII or ACII would be an advantage. Educated to GCSE standard or equivalent, with an intermediate knowledge of the commercial insurance industry.
- Previous experience in the insurance industry, as is having worked to targets within a regulated, measurable framework and achieved SLAs.
- Risk aware in handling client information, 100% client centric, focussed on the best possible outcome for our clients at all times.
- Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members!
- Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail.
- Proficient in MS office.
- Eligible to work in the UK.
#LI-JJG
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speakExtrahierte Schlüsselkompetenzen
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Unsere Tipps für Ihre Bewerbung
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your CII qualification progress (Cert CII, Dip CII, or ACII) prominently in your Professional Development section, as the advert explicitly lists this as an advantage.
📊 Quantify your team management experience: e.g. "Managed a team of 6 Account Handlers, reducing average case resolution time by 22% over 12 months".
🎯 Reference specific SLA achievement in your work history — the advert calls out "worked to targets within a regulated, measurable framework and achieved SLAs" as a direct requirement.
🌐 Demonstrate familiarity with broking platforms (e.g. Acturis, SSP) in your skills section, as data integrity on broking platforms is a core responsibility listed in the role.
🤝 Include a brief example of acting as an escalation point in your CV bullets — the advert names this as the primary accountability of the role, so evidence of conflict or issue resolution will stand out.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Managed a team of 5 commercial insurance Account Handlers, maintaining 97% SLA compliance across 300+ active SME client accounts over a 12-month period.
- •Acted as primary escalation point for complex commercial liability queries, resolving 40+ cases per quarter with a 94% first-contact resolution rate on broking platform Acturis.
- •Delivered quarterly performance appraisals and weekly 1-2-1s for 4 direct reports, resulting in 2 promotions and a 15% reduction in data entry errors on the broking system within 6 months.
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Votre lettre de motivation est prête
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Aperçu — adapté à Appcast Enterprise
Dear Hiring Manager,
Gallagher's reputation for combining data-driven risk insight with genuine client partnership is exactly the environment in which I want to develop my leadership career — which is why the Team Manager position within your Chelmsford Commercial SME team immediately stood out. With hands-on experience in commercial insurance broking and a track record of SLA delivery within FCA-regulated frameworks, I am confident I can provide the technical oversight and escalation support your Account Managers need.
My background in insurance account handling has equipped me with a thorough understanding of broking platform management, compliance requirements, and the day-to-day challenges of managing complex commercial risks for SME clients. I have conducted regular 1-2-1s and performance reviews with direct reports, and I am currently progressing towards my Dip CII to deepen my technical knowledge further.
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Wahrscheinliche Interviewfragen
10 questions générées à partir de cette offre.
Technische
- ›Which broking platforms have you used, and how have you ensured data integrity across your team's entries?
- ›How do you monitor and manage SLA compliance across a team of Account Managers?
- ›What is your understanding of the FCA regulatory framework as it applies to commercial SME insurance broking?
- ›How do you approach technical oversight when a team member is handling a complex commercial risk they are unfamiliar with?
- ›What CII qualifications do you hold or are working towards, and how have they informed your day-to-day broking practice?
Verhaltensbezogene
- ›Tell me about a time you acted as the main escalation point for a difficult client or internal issue — how did you resolve it?
- ›Describe a situation where you had to manage competing workloads across your team under tight deadlines. What was your approach?
- ›Give an example of how you have championed compliance within a team that was resistant to process changes.
- ›Tell me about a time you identified a performance issue in a team member during a 1-2-1 and how you handled it.
- ›Describe a situation where you supported the professional development of a direct report and the outcome it produced.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you acted as the main escalation point for a difficult client or internal issue — how did you resolve it?
Describe a situation where you had to manage competing workloads across your team under tight deadlines. What was your approach?