Customer Delivery Driver - Baldock Extra
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 19:00:00 23:00:00 Mon 18:00:00 22:00:00 Wed 08:00:00 22:00:00 Thu 08:00:00 18:00:00 Sat 19:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (licence type, years held, penalty points) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift across 15-mile radius, maintaining 98% on-time arrival rate'.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out communicating substitutions and short-dated items.
🤝 Include a line about vehicle checks or van maintenance awareness — the advert explicitly lists loading safely and completing roadworthy checks as a core responsibility.
🌐 If you have experience with any grocery, parcel, or food delivery role (e.g. Amazon Flex, Ocado, Deliveroo), name the employer and volume of deliveries to demonstrate direct sector relevance to Tesco's operation.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 doorstep deliveries per shift across a 12-mile radius, achieving a 97% on-time delivery rate over 6 months with zero vehicle incidents.
- •Communicated order substitutions and short-dated items to customers on 100% of affected deliveries, reducing complaint escalations by 30% through clear, reassuring doorstep explanations.
- •Performed daily pre-drive vehicle safety checks on a 3.5-tonne panel van, identifying and reporting 4 maintenance issues before they caused operational disruption across a 5-day working week.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive, which is why the Customer Delivery Driver role at Baldock Extra immediately stood out to me. I hold a valid full UK driving licence with no penalty points and have a proven track record of completing high-volume doorstep deliveries on time while communicating order changes and substitutions clearly and professionally.
My background in delivery and customer-facing roles has equipped me with strong vehicle safety awareness — from pre-drive checks through to safe van loading — as well as the ability to work independently across varied shift patterns. I consistently prioritise the customer experience at every doorstep, treating each order with care and resolving any issues calmly and efficiently.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van so that orders remain undamaged during transit?
- ›How would you handle a situation where a customer's order has several substitutions or missing items?
- ›Describe how you would manage your delivery schedule if you fell behind on your time slots mid-shift.
- ›What would you do if you noticed a fault with the van while out on a delivery route?
Comportementales
- ›Tell me about a time you delivered outstanding service to a customer under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to ensure a task was completed efficiently.
- ›Describe a time when you had to manage multiple priorities during a busy shift and how you stayed organised.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered outstanding service to a customer under time pressure.
Give an example of when you had to deal with a frustrated or upset customer and how you resolved it.