Customer Delivery Driver - Barnstaple Extra
Stellenbeschreibung
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 23:00:00 Mon 18:00:00 23:00:00 Tue 18:00:00 22:30:00 Thu 09:00:00 18:00:00 Sat 18:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Extrahierte Schlüsselkompetenzen
Unsere KI hat die Stelle analysiert, um die erwarteten Kompetenzen zu identifizieren.
Unsere Tipps für Ihre Bewerbung
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV, as it is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer deliveries per shift with a 98% on-time rate over 18 months'.
🚐 Mention any experience conducting vehicle safety or pre-drive checks, as the advert specifically lists loading and roadworthy checks as core responsibilities.
🤝 Include a brief example of handling a customer complaint or order issue calmly at the doorstep, as the advert emphasises managing substitutions and refunds with reassurance.
🎯 Note your availability clearly in your application — the advert lists specific evening and weekend windows (Sun–Mon–Sat 18:00–23:00), so confirming you can cover these shifts will strengthen your candidacy.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 22 doorstep grocery deliveries per shift across a 40-mile route, maintaining a 97% on-time delivery rate over 14 months.
- •Conducted daily pre-drive van safety checks in line with DVSA guidelines, contributing to zero vehicle defect incidents across a 6-month period.
- •Resolved order substitution queries for approximately 8 customers per shift, processing refunds and communicating changes clearly to maintain customer satisfaction scores above 4.8/5.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive, which is why the Customer Delivery Driver role at Barnstaple Extra appeals to me directly. I hold a valid full UK driving licence with no penalty points and have practical experience conducting pre-drive vehicle checks and completing time-critical deliveries to residential customers.
My background in customer-facing delivery work has equipped me with the confidence to handle order substitutions and refund conversations at the doorstep in a calm, reassuring manner. I understand that every delivery represents Tesco's brand in a customer's home, and I take pride in leaving each interaction positive and professional.
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Wahrscheinliche Interviewfragen
10 questions générées à partir de cette offre.
Technische
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How would you handle a situation where a customer's item has been substituted and they are unhappy with the replacement?
- ›Describe how you would manage your delivery route to ensure all customers receive their orders within their allocated time slots.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Verhaltensbezogene
- ›Tell me about a time you delivered excellent customer service in a face-to-face or doorstep setting.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal under time pressure.
- ›Describe a situation where you had to manage multiple tasks at once and how you prioritised them.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service in a face-to-face or doorstep setting.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.