Customer Delivery Driver - Dunstable Extra
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 13:00:00 20:00:00 Fri 13:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery or customer-facing experience: "Completed 25+ doorstep deliveries per shift with a 98% on-time rate" to stand out against other applicants.
🎯 Highlight any experience handling order discrepancies, substitutions or refunds — the advert specifically calls this out as a key responsibility at the doorstep.
🤝 Mention experience working independently on the road while staying accountable to a base team, mirroring the advert's description of the working pattern.
🚐 Include any vehicle safety check or pre-drive inspection experience (e.g. HGV walkaround checks, fleet vehicle use) as the advert requires loading and roadworthy checks before every shift.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 22 doorstep deliveries per shift across a 40-mile route, maintaining a 97% on-time arrival rate over 6 months of continuous service.
- •Conducted daily pre-drive van safety checks and load inspections, contributing to zero vehicle incidents across 150+ shifts in a 12-month period.
- •Resolved order substitution queries and processed refunds for 15+ customers per week, achieving a 4.8/5 customer satisfaction score across all recorded interactions.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely why the Customer Delivery Driver role at Dunstable Extra appeals to me. With a clean, valid UK driving licence held for over three years and a background in customer-facing roles, I am confident I can represent Tesco professionally at every doorstep — handling order substitutions calmly and ensuring every delivery arrives within the customer's time slot.
My background in delivery and customer service has equipped me with the skills to carry out thorough pre-drive vehicle checks, load vans safely to protect every order, and communicate clearly with customers when changes arise. I consistently maintained a 97% on-time delivery rate across 20+ drops per shift in a previous role, and I take pride in leaving customers feeling genuinely well looked after.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you manage your delivery schedule to ensure you meet every customer's time slot?
- ›What would you do if your van developed a fault mid-route during a delivery shift?
- ›How do you handle a situation where a customer's order has multiple substitutions or missing items?
Comportamentali
- ›Tell me about a time you delivered outstanding service to a customer in a challenging situation.
- ›Describe a time when you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate difficult news to a customer and how you handled it.
- ›Tell me about a time you worked as part of a team to solve a problem under time pressure.
- ›Describe a situation where you had to manage your own workload and prioritise tasks without direct supervision.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered outstanding service to a customer in a challenging situation.
Describe a time when you had to adapt quickly to an unexpected change while working independently.