Customer Delivery Driver - Ely Superstore
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 13:00:00 23:00:00 Mon 19:00:00 23:00:00 Wed 19:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV personal statement with your valid UK driving licence details and clean record, as the advert explicitly requires a full licence held for at least 12 months with no more than 3 penalty points.
📊 Quantify your delivery or customer-facing experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 6-month contract'.
🎯 Highlight any experience handling customer complaints, refunds, or order changes, as the advert specifically calls out communicating substitutions and short-dated items in a reassuring way.
🚐 Include any van or LGV driving experience, vehicle safety check routines, or loading/unloading responsibilities to match the 'loading the van safely and completing all checks' requirement.
🤝 Reference your ability to work independently for extended periods, as the advert stresses you will 'work independently for much of the day' — give a concrete example of a solo-working role or shift.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 30 multi-drop doorstep deliveries per shift for a regional grocery retailer, maintaining a 97% on-time delivery rate over 8 months.
- •Conducted daily pre-drive van safety checks and load audits across a 3.5-tonne vehicle, resulting in zero roadworthiness incidents across a 12-month contract.
- •Resolved customer queries regarding 15+ weekly order substitutions and short-dated items at the doorstep, processing refunds on-the-spot and retaining a 4.8/5 customer satisfaction rating.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive, which is why the Customer Delivery Driver role at the Ely Superstore immediately caught my attention. I hold a valid full UK driving licence with no penalty points, and I have hands-on experience completing multi-drop deliveries on time while communicating clearly with customers about order changes and substitutions.
My background in customer-facing delivery work has equipped me with the ability to carry out thorough pre-drive vehicle safety checks, load vans efficiently to protect product quality, and manage time slots across a varied daily route — all while working independently and maintaining a warm, professional manner at every doorstep.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check on a delivery van before starting your shift?
- ›What steps do you take to load a van efficiently to ensure products arrive undamaged?
- ›How do you manage your delivery route to ensure all customers receive their orders within their allocated time slots?
- ›Describe how you would handle a situation where a customer's order has multiple substitutions or missing items.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Comportamentali
- ›Tell me about a time you delivered outstanding customer service in a face-to-face or doorstep setting.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you had to manage your time carefully to meet multiple deadlines or appointments in one day.
- ›Describe a situation where you worked as part of a team to achieve a shared goal, even when you were mostly working alone during the day.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered outstanding customer service in a face-to-face or doorstep setting.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.