Customer Delivery Driver - Birkenhead Bidston Moss Extra
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 23:00:00 Mon 18:00:00 22:00:00 Thu 18:00:00 23:00:00 Fri 18:00:00 23:00:00 Sat 18:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV — the advert lists this as the sole hard requirement, so make licence type, years held, and penalty points (or clean record) immediately visible.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate over 18 months' to stand out against other applicants.
🎯 Tailor your personal statement to mention customer-facing doorstep service specifically, as the advert emphasises 'warm, natural service at the doorstep' rather than just driving.
🤝 Include any experience handling complaints, refunds, or order changes — the advert explicitly calls out communicating substitutions and processing refunds as key responsibilities.
🚐 Mention any experience with vehicle checks, load safety, or van cleanliness, as the advert lists these as direct responsibilities and they differentiate you from candidates with only car-driving experience.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 24 home delivery drops per shift over 18 months, maintaining a 97% on-time delivery rate across a 30-mile radius.
- •Conducted pre-drive van safety checks on every shift, achieving zero vehicle defect incidents across 200+ delivery days.
- •Communicated order substitutions and short-dated items to 15+ customers per shift, resolving concerns at the doorstep and reducing formal complaints by 30%.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at Birkenhead Bidston Moss Extra. With a clean UK driving licence held for over two years and hands-on experience in customer-facing delivery work, I am confident I can represent Tesco professionally at every doorstep — handling order substitutions and refunds calmly while consistently meeting time slot commitments.
My background in delivery and customer service has prepared me well for the independence this role demands. Over 18 months in a previous delivery position, I completed an average of 24 drops per shift, maintained a clean vehicle record, and regularly communicated product changes to customers in a friendly, reassuring manner — skills that map directly onto Tesco's expectations for this position.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How would you handle a situation where your route changes mid-shift due to a failed delivery?
- ›What would you do if your van developed a fault while out on a delivery round?
- ›How do you ensure you stay within a customer's allocated delivery time slot when traffic is heavy?
Comportementales
- ›Tell me about a time you delivered excellent service to a customer who was initially unhappy.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate difficult news (such as a missing item) to a customer in a calm and reassuring way.
- ›Tell me about a time you had to manage your time carefully to meet multiple deadlines or appointments.
- ›Describe a situation where you worked as part of a team to solve a problem, even though much of your work was done alone.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer who was initially unhappy.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.