Customer Delivery Driver - Bedford Extra
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 08:00:00 23:00:00 Mon 08:00:00 23:00:00 Tue 08:00:00 23:00:00 Wed 08:00:00 23:00:00 Thu 08:00:00 23:00:00 Fri 08:00:00 23:00:00 Sat 08:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer drops per shift across a 40-mile radius with a 98% on-time delivery rate'.
🎯 Highlight any previous customer-facing delivery roles (grocery, parcel, food) and reference handling substitutions or order queries at the doorstep — Tesco explicitly calls this out.
🚐 Mention vehicle checks and van maintenance awareness in your experience section, as the advert stresses roadworthy checks and keeping the van clean and organised.
🤝 Include a brief personal statement referencing flexible availability across 7-day windows (08:00–23:00) to show you match Tesco's scheduling requirements from day one.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 customer home deliveries per shift across a 35-mile radius, maintaining a 97% on-time arrival rate over 18 months with a major grocery retailer.
- •Conducted daily pre-drive van safety checks and managed loading of up to 120 grocery crates per shift, reducing damaged-item complaints by 30% through improved stacking procedures.
- •Resolved order substitution queries at the doorstep for approximately 15 customers per week, achieving a 4.8/5 customer satisfaction score across a 6-month period.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive, which is why the Customer Delivery Driver role at your Bedford Extra store caught my attention. I hold a valid full UK driving licence with a clean record and bring hands-on experience in time-critical home delivery, including managing order substitutions and conducting pre-drive vehicle safety checks to keep every run roadworthy and reliable.
My background in customer-facing delivery roles has equipped me to represent an employer professionally at the doorstep, communicate clearly about order changes, and adapt quickly when circumstances shift mid-route. I am comfortable working independently across varied shift patterns and am available across the full 08:00–23:00 window, seven days a week.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van safely to protect fragile grocery items?
- ›How do you manage your delivery schedule when a customer is not home during their time slot?
- ›Describe how you would handle a situation where several items in an order need to be substituted.
- ›What would you do if your van developed a fault mid-route?
Comportementales
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of how you handled a complaint or difficult customer interaction calmly and professionally.
- ›Tell me about a time you worked as part of a team to solve a problem before starting your shift.
- ›Describe a time when you had to manage multiple priorities during a busy working day.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under time pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.