Customer Delivery Driver - Ipswich Extra 2
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 08:30:00 19:00:00 Fri 18:00:00 23:00:00 Sat 08:00:00 18:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full or automatic, held 12+ months, penalty points if any) as this is the single mandatory requirement stated at the top of the advert.
📊 Quantify your delivery experience: 'Completed 25+ customer drop-offs per shift across 40-mile radius, maintaining 98% on-time delivery rate.'
🎯 Highlight any experience handling customer complaints or order changes at the doorstep — the advert specifically calls out substitutions and refunds as a core duty.
🚐 Mention any vehicle safety check or pre-drive inspection experience (daily walkaround checks, load securing) as the advert lists these as explicit responsibilities.
🤝 Reference experience working independently on the road while staying connected to a base team — the advert emphasises solo working with back-at-base support as a key feature of the role.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 home delivery drops per shift across a 35-mile radius, maintaining a 97% on-time delivery rate over 18 months with zero vehicle incidents.
- •Conducted daily pre-drive van safety checks and load securing for a 3.5-tonne vehicle, ensuring zero cargo damage across 400+ deliveries.
- •Resolved 15+ customer order queries per week at the doorstep — including substitutions and short-dated items — achieving a 4.8/5 customer satisfaction rating over a 12-month period.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly what draws me to the Customer Delivery Driver role at the Ipswich Extra store. With a clean UK driving licence held for over three years and a track record of delivering reliable, friendly doorstep service, I am confident I can represent Tesco well on the road and ensure every customer receives their order on time and in perfect condition.
My background in customer-facing delivery work has given me practical experience completing pre-drive vehicle safety checks, loading vans securely, and communicating clearly with customers about order changes and substitutions. I understand that the doorstep interaction is often the only face-to-face contact a customer has with Tesco, and I take pride in making that moment count — handling any issues calmly and leaving customers feeling valued.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-drive vehicle safety check before starting your delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you manage your route to ensure deliveries are made within the customer's allocated time slot?
- ›What would you do if your van developed a fault mid-route during a delivery shift?
- ›How do you handle a situation where a customer's order has missing items or substitutions that need explaining?
Comportementales
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you dealt with an unhappy customer and turned the situation around.
- ›Tell me about a time you identified a safety concern and took action before it became a problem.
- ›Describe how you have built a positive working relationship with a team when you spend most of your day working alone.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under time pressure.
Give an example of when you dealt with an unhappy customer and turned the situation around.