Customer Delivery Driver - Prestwich Superstore
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 19:00:00 Mon 09:00:00 19:00:00 Tue 18:00:00 22:00:00 Wed 18:00:00 22:00:00 Fri 09:00:00 19:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full or automatic, issued date, penalty points) as the advert lists this as the primary hard requirement.
📊 Quantify your delivery experience: e.g. 'Completed 18–22 customer drops per shift across a 40-mile radius with a 99% on-time delivery rate'.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out communicating substitutions and short-dated items.
🤝 Include a line about working independently for extended periods, as the role involves solo driving for most of the shift — show you are self-motivated without constant supervision.
🚐 Mention any van or LGV driving experience, vehicle safety checks, or loading/unloading responsibilities to match the 'loading safely and completing all checks' requirement in the advert.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 20 customer doorstep deliveries per shift across a 35-mile radius, maintaining a 98% on-time delivery rate over 12 months.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne Luton van, achieving zero roadworthiness incidents across 200+ shifts.
- •Resolved order substitution queries for 15+ customers per week, reducing complaint escalations by communicating changes clearly and processing on-the-spot refunds where required.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at Prestwich Superstore. With a clean UK driving licence held for over three years and hands-on experience in customer-facing delivery work, I am confident I can represent Tesco professionally at every doorstep — managing order substitutions calmly and ensuring every customer receives their shopping in perfect condition within their time slot.
My background in delivery driving includes completing up to 20 drops per shift, conducting daily vehicle safety checks, and loading vans to minimise product damage. I have regularly handled situations where customers needed reassurance about changes to their orders, and I understand how a warm, natural interaction at the door can turn a potential complaint into a loyal customer.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How would you handle a situation where a customer's order has multiple substitutions or missing items?
- ›Describe how you would manage your delivery schedule if you fell behind on your time slots mid-shift.
- ›What would you do if your van developed a fault or warning light while out on a delivery route?
Comportementales
- ›Tell me about a time you delivered excellent service to a customer in a challenging situation.
- ›Describe a time you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate difficult news to a customer and how you handled it.
- ›Tell me about a time you worked as part of a team to solve a problem under time pressure.
- ›Describe a situation where you had to manage your own workload and prioritise tasks without direct supervision.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer in a challenging situation.
Describe a time you had to adapt quickly to an unexpected change while working independently.