Customer Delivery Driver - Ryde Extra
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 19:00:00 23:00:00 Wed 19:00:00 23:00:00 Thu 19:00:00 23:00:00 Fri 18:30:00 23:00:00 Sat 08:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (licence type, years held, penalty points) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery or customer-facing experience: "Completed 25+ doorstep deliveries per shift with a 98% on-time arrival rate" to stand out against other applicants.
🚐 Highlight any previous van or multi-drop driving experience explicitly — Tesco wants drivers comfortable with loading, vehicle checks, and roadworthiness, so name these tasks directly.
🤝 Include a short example of handling a difficult customer interaction calmly, as the advert specifically calls out communicating substitutions and short-dated items at the doorstep.
🕐 Note your availability clearly in your application — the role has specific evening and weekend windows (Sun/Wed/Thu evenings, Fri evenings, Sat all day), so confirming you match these slots removes a key barrier.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 doorstep deliveries per shift across a 40-mile route, maintaining a 97% on-time delivery rate over 6 months with zero vehicle incidents.
- •Communicated order substitutions and short-dated items to customers on 15+ daily stops, resolving concerns at the door and reducing depot call-backs by 30%.
- •Conducted pre-shift van safety and load checks on a 3.5-tonne vehicle daily, contributing to a 12-month period of zero roadworthiness failures across the fleet.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment where I want to apply my delivery driving experience — which is why the Customer Delivery Driver role at Ryde Extra caught my attention. I hold a valid full UK driving licence with a clean record, and I have hands-on experience completing multi-drop deliveries on time while communicating clearly with customers at the doorstep, including handling substitutions and resolving concerns calmly.
My background in customer-facing delivery roles has equipped me with strong vehicle safety check routines, careful load management, and the ability to work independently across a varied shift pattern. I am fully available for the advertised evening and Saturday windows and understand the importance of representing Tesco professionally on every doorstep visit.
Inscription gratuite, sans carte. L'export PDF/Word nécessite l'essai 1,99 € (14 jours).
Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How would you handle a situation where a customer's order has several substituted items?
- ›Describe how you would manage your route to ensure all deliveries arrive within their allocated time slots.
- ›What would you do if your van developed a fault mid-route on the Isle of Wight?
Comportementales
- ›Tell me about a time you delivered excellent service to a customer in a challenging situation.
- ›Describe a time when your plans changed unexpectedly while working independently — how did you respond?
- ›Give an example of when you had to communicate difficult news to a customer and how you handled their reaction.
- ›Tell me about a time you worked as part of a team to solve a problem quickly.
- ›Describe a situation where you had to manage your time carefully to meet multiple deadlines or commitments.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer in a challenging situation.
Describe a time when your plans changed unexpectedly while working independently — how did you respond?