Customer Delivery Driver - Slough Extra
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 19:00:00 23:00:00 Mon 19:00:00 23:00:00 Thu 19:00:00 23:00:00 Fri 19:00:00 23:00:00 Sat 19:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK driving licence prominently in your CV header or Personal Statement, as it is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery or customer-facing experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 6-month period'.
🎯 Mention any experience handling order discrepancies, refunds, or customer complaints at the doorstep — the advert specifically calls out substitutions and short-dated items as key responsibilities.
🚐 Include any van or LGV driving experience, vehicle safety checks, or loading/unloading duties to directly mirror the 'loading the van safely and completing all checks' requirement.
🤝 Reference your ability to work independently for long periods while remaining accountable to a base team — the advert explicitly states drivers work autonomously for much of the day.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 22 time-slotted home deliveries per shift over 8 months, maintaining a 97% on-time delivery rate across a 15-mile radius.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne Luton van, ensuring zero roadworthiness incidents across 200+ shifts.
- •Resolved customer concerns regarding order substitutions and missing items at the doorstep for approximately 5 cases per week, processing refunds and maintaining a 4.8/5 customer satisfaction score.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers at the heart of every delivery is precisely why the Customer Delivery Driver role at Slough Extra appeals to me. With a clean UK driving licence held for over three years and a background in customer-facing roles, I am confident in my ability to represent Tesco professionally at every doorstep, handle order substitutions calmly, and complete all pre-drive vehicle safety checks to the required standard.
My background in delivery and customer service has equipped me with the ability to manage a full round of 20+ time-slotted drops independently, adapt to last-minute route changes, and resolve customer concerns — including refunds and short-dated items — with a warm and reassuring manner. I understand that each delivery is a direct reflection of the Tesco brand.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van so that orders are delivered in the correct sequence and undamaged?
- ›How would you handle a situation where a customer's order has several substituted items they are unhappy with?
- ›Describe how you would manage your route if you were running behind on your delivery time slots.
- ›What would you do if you noticed your van had a warning light appear mid-route?
Behavioural
- ›Tell me about a time you delivered outstanding service to a customer in a challenging situation.
- ›Describe a time when you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to manage a difficult or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to solve a problem under time pressure.
- ›Describe a situation where you had to prioritise multiple tasks during a busy shift and how you managed your time.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered outstanding service to a customer in a challenging situation.
Describe a time when you had to adapt quickly to an unexpected change while working independently.