Hearcare Administrator
Description du poste
Texte original importé depuis Reed
Are you a proactive people person with a passion for organisation and top-notch customer care? Do you thrive in a busy team and enjoy making a difference to people's lives? If so, you might be just who we're looking for.
This is a brilliant opportunity to join our growing Audiology team at Specsavers Clacton-on-Sea as an Administrator. If you've ever considered a career in community healthcare, this could be the perfect step.
What's in it for you?
Alongside full support and great development opportunities, you'll enjoy a range of benefits including:
- Salary from £12.91 per hour
- Full time at 39 hours per week
- 28 days holiday - Enjoy an additional paid day off on your birthday to celebrate you!
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
What we're looking for:
We're after someone who is:
- Highly organised with great attention to detail
- Able to thrive in a busy, fast-paced environment
- Confident using Microsoft Office
- Comfortable managing and co-ordinating clinic diaries
- A strong communicator
- Ideally, has previous experience in clinic administration or healthcare support
What the role involves:
- Checking Audiology clinics to ensure smooth and efficient patient flow
- Supporting the wider Audiology team with administrative tasks
- Customer triage calls
- NHS invoicing checks
- Appointment booking reports
- Lapsed customer outreach
- Monthly stock take consilidation and entry
If this sounds like your next move, don't wait - apply today!
This role will close as soon as we find the right person.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight any clinic or healthcare administration experience at the top of your CV — the advert lists 'clinic administration or healthcare support' as the key differentiator for candidates.
📊 Quantify your diary management experience: e.g. 'Managed appointment scheduling for a 6-clinician team, reducing no-show rates by 15%'.
🎯 Explicitly mention NHS invoicing or any NHS-adjacent billing experience, as the advert calls this out as a specific task within the role.
🌐 Reference your Microsoft Office proficiency with specific tools used (e.g. Outlook for scheduling, Excel for stock consolidation reports) rather than listing it generically.
🤝 Include a brief example of customer-facing triage or outreach work — the advert references both 'customer triage calls' and 'lapsed customer outreach' as core duties.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Coordinated clinic diaries for a 4-clinician audiology team, managing 120+ weekly appointments and reducing scheduling conflicts by 20%.
- •Processed NHS invoicing checks for 200+ patient records per month, achieving a 99% accuracy rate and resolving billing queries within 48 hours.
- •Led monthly stock take consolidation across 3 product categories, entering data into Excel and flagging discrepancies to the clinical lead within the same working day.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Specsavers. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Specsavers
Dear Hiring Manager,
Specsavers' Audiology team in Clacton-on-Sea requires exactly the blend of clinic diary coordination and NHS invoicing competence that I have developed over two years in healthcare administration — which is why the Hearcare Administrator role immediately stood out to me. I am confident using Microsoft Office for scheduling and reporting, and I have direct experience managing patient appointment flows and conducting customer triage calls in a busy clinical setting.
My background in healthcare administration has equipped me to handle the full breadth of tasks outlined in this role, from monthly stock take consolidation and entry to lapsed customer outreach campaigns. I understand the importance of accurate NHS invoicing checks and the impact that smooth patient flow has on both clinical outcomes and patient satisfaction.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How have you used Microsoft Office tools to manage clinic or appointment schedules in a previous role?
- ›Can you describe your experience with NHS invoicing or any healthcare billing processes?
- ›What systems or methods have you used to track and consolidate stock takes?
- ›How would you handle a situation where multiple clinicians have conflicting diary requirements on the same day?
- ›Describe how you would produce and interpret an appointment booking report to identify gaps in clinic capacity.
Comportementales
- ›Tell me about a time you managed a high volume of administrative tasks simultaneously — how did you prioritise?
- ›Describe a situation where you identified an error in a process (such as invoicing or scheduling) and how you resolved it.
- ›Give an example of when you had to deal with a difficult or distressed patient or customer — what was your approach?
- ›Tell me about a time you proactively reached out to lapsed or disengaged customers or patients. What was the outcome?
- ›Describe a time you supported a busy clinical or healthcare team under pressure. What did you do to keep things running smoothly?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you managed a high volume of administrative tasks simultaneously — how did you prioritise?
Describe a situation where you identified an error in a process (such as invoicing or scheduling) and how you resolved it.