Optical Assistant
Descrizione del posto
Texte original importé depuis Reed
Optical Assistant - Walton on Thames
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you.
As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.
Our team
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
- Salary: Up to £30,000 (Depending on Experience)
- Full Time - 37.5 hours per week including weekend working
- Specsavers Perks - our discounted benefits scheme
- Performance related bonus
- Extra paid day off for your birthday
- WeCare - UK confidential employee helpline
- Outstanding clinical and professional development opportunities
- Enhanced Sick pay (after a year of service)
- Enhanced pay for family leave (Maternity/Paternity etc)
Experience level: Previous Optical experience required
What we're looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include:
- Previous optical experience as an Optical Advisor or Dispensing Assistant
- Passion for providing excellent customer service and making customers' lives easier
- Great teamwork
- A good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).
Find out more
If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it.
This includes:
- Previous experience in a fast-paced customer service environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology.
Checked all the boxes? Now's the perfect time to apply!
#LI-AG1
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your Personal Statement with your previous optical experience (Optical Advisor or Dispensing Assistant title), as the advert lists this as the primary requirement.
📊 Quantify your customer service impact: e.g. 'Assisted 50+ patients daily with frame selection and lens recommendations, maintaining a 96% satisfaction score'.
🎯 Explicitly mention any optical or audiology terminology knowledge in your Skills section — the advert flags this as a desirable differentiator.
🌐 Reference your experience with optical IT/practice management systems (e.g. Sycle, Optisoft, or EROS) to address the 'confidence in IT systems' requirement directly.
🤝 Include a brief example of receiving and acting on professional feedback in your work history, as the advert specifically calls out openness to development and guidance.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Advised 45+ patients daily on frame selection and varifocal lens options at a busy high-street optical practice, contributing to a 94% customer satisfaction rating across quarterly reviews.
- •Processed dispensing orders and managed patient records using Optisoft practice management software, reducing data entry errors by 20% through a self-initiated accuracy checklist.
- •Supported a 6-person optical retail team during a store refit period, maintaining full patient appointment throughput and zero appointment cancellations across a 3-week transition.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Specsavers. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Specsavers
Dear Hiring Manager,
Specsavers' reputation for clinical excellence and genuine patient-centred care is precisely what draws me to the Optical Assistant position at your Walton-on-Thames store. With hands-on experience as an Optical Advisor and a solid grounding in optical dispensing and lens terminology, I am confident I can contribute to the outstanding store environment your team is known for.
My background in optical retail has equipped me with the frame measurement, lens recommendation, and practice management system skills your role demands. Over two years advising patients on single-vision and varifocal options, I consistently achieved high satisfaction scores and supported colleagues during peak trading periods, including weekend cover.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you explain the difference between single-vision, bifocal, and varifocal lenses to a customer with no optical background?
- ›What optical practice management or IT systems have you used, and how did you use them day-to-day?
- ›How would you advise a customer on lens coatings such as anti-reflection or photochromic options?
- ›Can you describe the process you follow when taking a customer's frame measurements for dispensing?
- ›What is your understanding of basic audiology terminology, and how have you applied it in a previous role?
Comportamentali
- ›Tell me about a time you turned a dissatisfied customer into a satisfied one in an optical or retail setting.
- ›Describe a situation where you had to step outside your comfort zone at work. What did you do and what was the outcome?
- ›Give an example of when you received constructive feedback from a manager and how you acted on it.
- ›Tell me about a time you worked as part of a team to deliver an outstanding customer experience.
- ›Describe a busy period in a previous role where you had to manage multiple customers or tasks simultaneously. How did you prioritise?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you turned a dissatisfied customer into a satisfied one in an optical or retail setting.
Describe a situation where you had to step outside your comfort zone at work. What did you do and what was the outcome?