Optical Assistant
Description du poste
Texte original importé depuis Reed
Optical Assistant - High Wycombe
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you.
As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.
Our team
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary up to £28,500 per annum
- Full time up to 40 hours per week including weekend working
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
Find out more
If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it.
This includes:
- Previous experience in a fast-paced customer service environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology
#LI-AG1
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your Personal Statement with your optical or audiology background — the advert explicitly calls for previous experience as an Optical Advisor or Dispensing Assistant, so name the role title directly.
📊 Quantify your customer-facing impact: e.g. "Assisted 40+ customers daily with frame selection and lens recommendations, achieving a 95% satisfaction score."
🎯 Mirror the advert's language: use the exact phrase "fast-paced customer service environment" in your CV to pass ATS screening for this Specsavers listing.
🌐 Highlight any optical or audiology terminology knowledge in a dedicated Skills section — the advert lists this as a desirable differentiator that sets candidates apart.
🤝 Demonstrate brand alignment: reference specific Specsavers products or services (e.g. hearing tests, contact lens consultations) to show genuine familiarity with the brand's offering.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Advised 35+ customers daily on frame selection and varifocal lens options, contributing to a 12% uplift in lens upgrade conversions over a 6-month period.
- •Applied optical dispensing knowledge to process 20+ prescriptions per shift accurately, reducing remake requests by 18% through thorough pre-dispense checks.
- •Supported audiology awareness campaigns in-store, increasing hearing test bookings by 25 appointments per month through proactive customer engagement.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Specsavers. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Specsavers
Dear Hiring Manager,
Specsavers' reputation for putting customers at the heart of every interaction is precisely what draws me to the Optical Assistant position at your High Wycombe store. With hands-on experience in optical dispensing and a solid grounding in optical terminology, I am confident I can contribute to the outstanding store environment your team is known for.
My background in optical retail has equipped me with the skills to guide customers through frame and lens selections, handle complex prescription queries, and maintain a welcoming, efficient store floor. In my most recent position, I assisted an average of 35 customers per day, consistently receiving positive feedback for clear product explanations and attentive service. I am equally comfortable supporting audiology customers, having developed a working knowledge of hearing care products and terminology.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How would you explain the difference between single-vision and varifocal lenses to a first-time customer?
- ›What optical or audiology terminology are you familiar with, and how have you applied it in a previous role?
- ›How do you approach recommending frames and lenses to a customer with a complex prescription?
- ›Describe your experience using any optical retail or dispensing software systems.
- ›How would you handle a situation where a customer's glasses were not ready on time or had been made incorrectly?
Comportementales
- ›Tell me about a time you delivered outstanding customer service in a busy retail or optical environment.
- ›Describe a situation where you had to deal with a difficult or upset customer — how did you resolve it?
- ›Give an example of when you worked as part of a team to improve the store environment or customer experience.
- ›Tell me about a time you had to learn new product knowledge quickly — how did you approach it?
- ›Describe a situation where you went above and beyond your standard duties to support a colleague or customer.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered outstanding customer service in a busy retail or optical environment.
Describe a situation where you had to deal with a difficult or upset customer — how did you resolve it?