Customer Delivery Driver - Ipswich Extra
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Mon 13:00:00 18:30:00 Fri 09:00:00 19:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV personal statement with your valid UK driving licence details and years of driving experience, as the advert lists this as the primary hard requirement.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer deliveries per shift with a 98% on-time rate across a 40-mile radius.'
🚐 Highlight any previous van or multi-drop delivery roles explicitly, as the advert emphasises safe loading, vehicle checks and roadworthiness — mirror this language.
🤝 Include a concrete example of handling a difficult customer interaction (e.g. substitutions or missing items) to address the advert's emphasis on communicating order changes reassuringly.
🎯 Mention any experience working independently without direct supervision, as the role notes you will 'work independently for much of the day' — frame this as a strength in your profile.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 22 home deliveries per shift across a 35-mile radius, maintaining a 97% on-time delivery rate over 18 months with zero road traffic incidents.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne Luton van, identifying and reporting 4 mechanical issues before they caused service disruption.
- •Resolved customer concerns regarding order substitutions and missing items at the doorstep, achieving a 4.8/5 customer satisfaction score across 300+ deliveries.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at the Ipswich Extra store. With a clean UK driving licence held for over three years and hands-on experience in customer-facing delivery work, I am confident I can represent Tesco professionally at every doorstep, handling order substitutions and short-dated items with the reassuring, friendly manner your customers deserve.
My background in multi-drop delivery has equipped me with strong vehicle safety check routines, efficient van loading practices, and the ability to manage a full round of 20+ deliveries independently while consistently meeting customer time slots. I understand that each delivery is someone's weekly shop, and I treat every order with the care and attention that reflects that.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How would you handle a situation where your delivery route changes unexpectedly mid-shift?
- ›Describe how you would explain a product substitution or short-dated item to a customer at the doorstep.
- ›What would you do if your van developed a fault while out on a delivery round?
Behavioural
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to a change while working independently.
- ›Give an example of when you dealt with a frustrated or unhappy customer and how you resolved it.
- ›Tell me about a time you had to manage your workload carefully to meet multiple deadlines or time slots.
- ›Describe a time you worked as part of a team to achieve a shared goal, even when you spent most of your shift working alone.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under time pressure.
Describe a situation where you had to adapt quickly to a change while working independently.