Senior Pensions Administrator
Job description
Texte original importé depuis Reed
Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Leeds working hybrid.
You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects.
The Role
- Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence
- Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team.
- Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints.
- Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality.
- Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader.
- Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.
- Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required.
- Assists in complex and project-based work as and when required.
What you'll bring
- Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
- Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation.
- Experience and knowledge of the DB manual calculations required for a variety of administration processes.
- High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
- Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
- Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service.
- Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
- Experience of coaching and supporting less experienced colleagues.
- Experience of working in a hybrid/multi-site team would be an advantage.
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
(OGB2)
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your DB pension administration experience prominently as this is explicitly essential for the role
📊 Quantify your pension processing volumes: 'Processed 150+ retirement cases monthly with 99.2% accuracy'
🎯 Emphasise your mentoring experience as you'll be checking junior colleagues' work and providing guidance
🌐 Showcase knowledge of pension legislation changes and how you've applied them in previous roles
🤝 Demonstrate your quality checking skills and ability to ensure 'right first time' outputs
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Processed 180+ complex DB retirement calculations monthly, achieving 99.5% accuracy rate whilst mentoring 4 junior administrators
- •Led implementation of automated bulk processing routines for transfer calculations, reducing processing time by 35% across 12-person team
- •Managed technical escalations for non-standard pension cases, resolving 95% of member complaints within 5 working days through detailed legislation knowledge
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Votre lettre de motivation est prête
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Aperçu — adapté à WTW
Dear Hiring Manager,
WTW's reputation for delivering exceptional pensions administration to global clients makes this Senior Pensions Administrator position exactly the career progression I'm seeking. My extensive DB pension administration background and proven ability to mentor junior colleagues align perfectly with your requirements for complex scheme calculations and team development.
My background in occupational pension administration has equipped me with deep knowledge of pension legislation, manual calculation expertise, and the quality checking skills essential for ensuring accurate member outcomes. I have successfully managed high-volume caseloads whilst maintaining the attention to detail required for complex retirement, transfer and death benefit calculations.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How would you calculate a DB pension for early retirement with actuarial reduction?
- ›What are the key differences between processing a trivial commutation versus a serious ill-health transfer?
- ›How do you ensure compliance with current pension legislation when processing death benefits?
- ›Describe the manual calculation process for a deferred pension revaluation
- ›What quality checks would you implement when reviewing junior colleagues' transfer calculations?
Behavioural
- ›Tell me about a time you mentored a junior colleague through a complex pension calculation
- ›Describe a situation where you identified and implemented a process improvement
- ›How do you handle competing priorities when managing high volumes of pension cases?
- ›Give an example of when you had to escalate a technical issue and how you managed it
- ›Tell me about a time you dealt with a challenging member complaint
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you mentored a junior colleague through a complex pension calculation
Describe a situation where you identified and implemented a process improvement