Customer Delivery Driver - Carlisle Warwick Rd Superstore
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 19:00:00 Mon 09:00:00 19:00:00 Tue 09:00:00 19:00:00 Wed 19:00:00 23:00:00 Thu 19:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV, as the advert lists it as the primary hard requirement — note the licence category and confirm fewer than 3 penalty points.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift across a 40-mile radius with a 99% on-time rate' to show reliability and volume.
🎯 Mirror the advert's language around 'customer trust' and 'doorstep service' in your Personal Statement — Tesco specifically calls out the driver as 'the face of Tesco on the road'.
🤝 Include a line about handling order changes or substitutions calmly with customers, as the advert explicitly lists this as a core responsibility.
🚐 Mention any experience with vehicle pre-use checks, loading procedures, or van/HGV operation, as the advert emphasises roadworthiness and safe loading.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 doorstep deliveries per shift across a 35-mile radius, maintaining a 98% on-time delivery rate over 6 months with zero vehicle incidents.
- •Conducted daily pre-use van safety checks and managed safe loading of 80+ item orders, reducing in-transit product damage by 15% over a 3-month period.
- •Resolved customer queries regarding order substitutions and missing items at the doorstep for an average of 5 affected orders per shift, achieving consistent positive feedback scores.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment I want to work in, which is why the Customer Delivery Driver role at the Carlisle Warwick Road Superstore appeals to me directly. I hold a valid full UK driving licence with no more than 3 penalty points and over 12 months' driving experience, and I am confident in carrying out thorough vehicle safety checks and loading vans correctly to protect every order in transit.
My background in customer-facing and delivery work has given me the ability to manage time-slot pressures independently while remaining warm and reassuring at the doorstep — including handling order substitutions and short-dated items in a way that keeps customers informed and satisfied. I understand that as the face of Tesco on the road, every interaction reflects the brand.
Inscription gratuite, sans carte. L'export PDF/Word nécessite l'essai 1,99 € (14 jours).
Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-use vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to goods in transit?
- ›How do you manage your delivery route to ensure all time slots are met?
- ›Describe how you would handle a situation where a customer's item is missing or substituted.
- ›What would you do if your van developed a fault mid-route?
Comportamentali
- ›Tell me about a time you delivered excellent service to a customer under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate difficult news to a customer and how you handled it.
- ›Tell me about a time you worked as part of a team to solve a problem on a busy shift.
- ›Describe a time when you had to manage multiple tasks at once and how you prioritised them.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer under time pressure.
Give an example of when you had to communicate difficult news to a customer and how you handled it.