Customer Delivery Driver - Worcester Warndon Superstore
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 06:30:00 14:00:00 Wed 19:00:00 23:00:00 Fri 08:00:00 18:00:00 Sat 18:00:00 22:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, issue date, penalty points) as this is the single mandatory requirement stated in the advert.
📊 Quantify your delivery experience: "Completed 25+ doorstep deliveries per shift with a 98% on-time arrival rate" to demonstrate reliability against Tesco's time-slot commitment.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out communicating substitutions and processing refunds.
🤝 Mention previous roles where you worked independently for extended periods (e.g. sole driver on a round) to match the advert's emphasis on working autonomously with back-base support.
🌐 Include any food retail, grocery, or FMCG delivery background prominently — Tesco's context of handling grocery orders with care aligns directly with supermarket or meal-kit delivery experience.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 doorstep grocery deliveries per shift across a 40-mile radius, maintaining a 97% on-time delivery rate over 6 months.
- •Communicated order substitutions and processed refunds for approximately 5 customers per shift, achieving a 4.8/5 customer satisfaction score across 200 deliveries.
- •Conducted daily pre-drive van safety checks and maintained a clean load bay, contributing to zero vehicle defect reports across a 12-month period.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at Worcester Warndon Superstore. I hold a valid full UK driving licence with under 3 penalty points and over 12 months' driving history, and I have hands-on experience conducting pre-drive vehicle checks and managing time-slot deliveries across varied routes.
My background in customer-facing delivery work has equipped me to handle order substitutions and on-the-spot refunds with a calm, reassuring manner, ensuring customers feel valued even when their order isn't exactly as expected. I am comfortable working independently for extended periods while staying connected to a base team, and I take pride in loading vehicles safely so that every item arrives in perfect condition.
Inscription gratuite, sans carte. L'export PDF/Word nécessite l'essai 1,99 € (14 jours).
Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van so that orders are delivered in the correct sequence without damage?
- ›How would you handle a situation where a customer's order has a missing item and you need to process a refund on the doorstep?
- ›Describe how you would manage your delivery schedule if traffic delays meant you were running 20 minutes behind on your time slots.
- ›What do you understand by a roadworthy check, and which key items would you inspect before setting off?
Behavioural
- ›Tell me about a time you delivered excellent customer service in a face-to-face or doorstep situation.
- ›Describe a time when you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate difficult news (such as a missing product) to a customer and how you handled their reaction.
- ›Tell me about a time you worked as part of a team to meet a tight deadline or high-volume workload.
- ›Describe a situation where you had to manage your own time and priorities without direct supervision.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service in a face-to-face or doorstep situation.
Describe a time when you had to adapt quickly to an unexpected change while working independently.