Customer Delivery Driver - Worcester Warndon Superstore
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 15:00:00 23:00:00 Tue 18:00:00 22:00:00 Wed 18:00:00 22:00:00 Thu 18:00:00 22:00:00 Sat 18:00:00 22:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK/EU/EEA driving licence prominently at the top of your CV under a 'Key Credentials' section, as the advert lists this as a hard requirement with a 12-month minimum hold.
📊 Quantify your delivery experience: e.g. 'Completed 25+ daily home deliveries across a 40-mile radius with a 98% on-time rate' to demonstrate reliability against Tesco's time slot requirement.
🎯 Tailor your personal statement to reference doorstep customer interaction specifically — the advert emphasises being 'the face of Tesco on the road', so cite examples of resolving customer issues calmly at the point of delivery.
🚐 Include any van or LGV driving experience, vehicle safety check routines, or loading/unloading responsibilities, as the advert explicitly lists these as core duties.
🤝 Mention experience handling complaints or order changes on the spot, as the role requires explaining substitutions and processing refunds directly with customers at the doorstep.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 22 home deliveries per shift across a 35-mile radius, maintaining a 97% on-time delivery rate over a 6-month period.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne panel van, ensuring zero roadworthiness incidents across 200+ shifts.
- •Resolved customer concerns regarding order substitutions at the doorstep for approximately 15 orders per week, achieving a 95% first-contact resolution rate and reducing escalations to the store by 30%.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's commitment to serving customers directly in their homes — and the responsibility placed on drivers to be the face of the brand at the doorstep — is precisely why I am applying for the Customer Delivery Driver role at Worcester Warndon Superstore. I hold a valid full UK driving licence with no penalty points and have over 12 months of driving experience, meeting your core requirements from day one.
My background in customer-facing and delivery roles has equipped me with the ability to handle order substitutions and refunds calmly, complete pre-drive vehicle safety checks thoroughly, and consistently meet tight time slots without compromising the quality of service. I understand that each delivery represents Tesco's reputation, and I take that responsibility seriously.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van so that orders are delivered in the correct sequence and arrive undamaged?
- ›How would you handle a situation where a customer's order has several substituted items and they are unhappy?
- ›Describe how you would manage your route if you were running behind schedule on multiple time slots.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Behavioural
- ›Tell me about a time you delivered excellent customer service in a pressured or time-sensitive situation.
- ›Describe a time you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a difficult or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal under pressure.
- ›Describe a situation where you had to manage multiple priorities at once and how you stayed organised.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service in a pressured or time-sensitive situation.
Give an example of when you had to deal with a difficult or upset customer and how you resolved it.