Customer Delivery Driver - Dumfries Extra
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Fri 13:00:00 22:00:00 Sat 13:00:00 22:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as this is the single mandatory qualification stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift across a 40-mile radius with a 98% on-time rate'.
🎯 Highlight any experience handling customer complaints, substitutions or refunds at the doorstep, as the advert specifically calls this out as a key responsibility.
🤝 Mention experience working independently on a route while reporting back to a base team, mirroring the autonomous-yet-team-supported structure Tesco describes.
🚐 Include any van or LGV driving roles, pre-drive vehicle checks, or load safety experience, as the advert lists these as explicit daily responsibilities.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 doorstep deliveries per shift across a 35-mile radius, maintaining a 97% on-time delivery rate over 6 months.
- •Handled order substitution conversations with customers on 100% of affected deliveries, reducing complaint escalations by 40% through clear, friendly communication.
- •Conducted daily pre-drive van safety checks and load inspections for a 3.5-tonne vehicle, contributing to zero road incidents across 12 months of continuous service.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is what draws me to the Customer Delivery Driver role at Dumfries Extra. I hold a valid full UK driving licence with over two years' clean driving history and have hands-on experience completing doorstep deliveries on tight time slots — two requirements at the heart of this position.
My background in customer-facing delivery roles has equipped me to handle order substitutions and short-dated item conversations confidently, keeping customers reassured and the experience smooth. I am comfortable carrying out pre-drive vehicle checks, loading vans safely, and managing a solo route while staying in contact with a base team when needed.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you ensure you stay on schedule when delivering across multiple time slots?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle a situation where a customer's order has missing or substituted items?
Comportamentali
- ›Tell me about a time you delivered excellent service to a customer under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to handle a difficult or upset customer — what did you do and what was the outcome?
- ›Tell me about a time you identified a safety concern at work and how you dealt with it.
- ›Describe a time you worked as part of a team to achieve a shared goal, even when you were mostly working alone during the day.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer under time pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.