Customer Delivery Driver - Prescot Extra
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 12:00:00 22:00:00 Tue 09:00:00 19:00:00 Wed 13:00:00 23:00:00 Thu 19:00:00 23:00:00 Fri 09:00:00 19:00:00 Sat 09:00:00 19:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift across 15-mile radius, maintaining 98% on-time arrival rate'.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out substitutions and short-dated items handling.
🤝 Include a line about lone-working capability — the advert emphasises working independently for much of the day, so demonstrating self-management is key.
🌐 Mention any experience with vehicle checks or fleet compliance (e.g. pre-drive walkaround checks), as loading safely and confirming roadworthiness are listed responsibilities.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 doorstep grocery deliveries per shift across a 12-mile radius, maintaining a 97% on-time delivery rate over 6 months.
- •Conducted daily pre-drive van safety checks and load inspections for a 3.5-tonne vehicle, recording zero roadworthiness incidents across 200+ shifts.
- •Resolved order substitution queries for 15+ customers per week at the doorstep, achieving a 4.8/5 customer satisfaction score tracked via post-delivery surveys.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the standard I hold myself to on the road — which is why the Customer Delivery Driver role at the Prescot Extra store caught my attention. I hold a full UK driving licence with no penalty points and have experience completing pre-drive vehicle checks and managing time-sensitive delivery schedules, both of which are central to this position.
My background in customer-facing roles has equipped me to handle order substitutions and short-dated item conversations with confidence and warmth, ensuring customers feel reassured rather than disappointed. I am comfortable working independently for extended periods while staying accountable to a team back at base, and I take pride in treating every delivery as if the order were my own.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How would you handle a situation where a customer's item is missing or has been substituted?
- ›Describe how you would manage your delivery schedule if you fell behind on your time slots.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Comportamentali
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer — how did you handle it?
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a time when you had to manage your own workload and prioritise tasks without direct supervision.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.