Operational Support Administrator
Descrizione del posto
Texte original importé depuis Reed
4,000 professionals, 0 days wasted, 1 incredible purpose.
Operational Support Administrator
£25,283 plus benefits
Reports to: Service Delivery Manager
Directorate: Marketing, Fundraising & Engagement
Contract: 1 x Permanent Contract & 1 x 5 Month Fixed Term Contract
Hours: Full time 35 hours per week
Location: Home based
Closing date:1st July 2026 23:55.
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: Competency based interview via Microsoft Teams.
Interview Dates: week commencing 13th July 2026.
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are looking for an engaging, efficient and collaborative Operational Support Administrator to join us at Cancer Research UK. Within this role you will assist in delivering excellent levels of service across all internal teams, providing a link between our internal teams and our central service function. No two days are the same, so there is lots of variety and lots of opportunity to learn. As well as the data entry-based tasks, you'll support our retail teams with operational tasks and people who want to donate to us, so you'll be someone who enjoys being on the phone.
You'll be given full training and a learning plan to work through with the support of a more experienced buddy.
It's a fun working environment where you can work locally to support one of the UKs most trusted brands. There is lots more too; 25 days holiday + flexible bank holidays, sick pay and lots of development opportunities.
What will I be doing?
- Working with agreed KPI's and SLA's to deliver and maintain excellent service.
- Answering the phone and dealing with queries from supporters, staff and volunteers.
- Support with general data capture.
- Carrying out a range of administrative tasks, such as ordering shop supplies and volunteer recognition.
- Processing incoming and outgoing mail.
- Completing trackers, logs and data collation reports in line with stakeholder's service levels.
- Helping to maintain operational effectiveness by updating processes and procedures as required.
What skills will I need?
- Experience of dealing with telephone queries from a diverse group of internal teams.
- Experience of data collection and inputting.
- The ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
- Excellent customer service skills with the ability to provide prompt and effective responses to queries.
- Excellent attention to detail.
Our organisation values are designed to guide all that we do.
Bold:Act with ambition, courage and determination
Credible:Act with rigour and professionalism
Human: Act to have a positive impact on people
Together:Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please visit our website or contact us.
For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your Personal Statement with explicit mention of telephone-based customer service and data entry, as the advert lists both as core daily duties.
📊 Quantify your administrative output: e.g. 'Processed 150+ data records weekly with 99% accuracy, meeting all SLA deadlines'.
🎯 Reference any experience supporting retail or charity operations, as the role directly supports Cancer Research UK's retail and fundraising teams.
🌐 Highlight familiarity with Microsoft Teams and any CRM or data-capture tools, since the interview and daily coordination are conducted digitally.
🤝 Include an example of maintaining or updating process documentation, as the advert specifically asks for experience in updating procedures to maintain operational effectiveness.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Handled 80+ inbound telephone queries per week from staff, volunteers and supporters, resolving 95% at first contact against a 24-hour SLA target.
- •Maintained daily data entry logs across 3 operational trackers, achieving 99% accuracy and enabling the team to produce weekly collation reports on time for 12 consecutive months.
- •Supported retail operations administration for 15 shop locations, coordinating supply orders and volunteer recognition tasks that reduced processing time by 20%.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour The Guardian. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à The Guardian
Dear Hiring Manager,
Cancer Research UK's mission to beat cancer is one I find deeply compelling, which is why the Operational Support Administrator role stood out immediately. With hands-on experience in telephone query handling and data entry, I am confident I can deliver the prompt, accurate administrative support your Service Delivery team requires while meeting the KPI and SLA targets central to this role.
My background in administrative and operational support has equipped me with the ability to manage competing priorities, maintain precise data records, and communicate clearly with diverse internal stakeholders. In a previous role, I processed over 120 data records daily while responding to telephone queries, maintaining a 98% accuracy rate across weekly collation reports.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How have you used spreadsheets or trackers to collate data and report against SLAs?
- ›Describe a system or tool you have used for data entry — how did you ensure accuracy?
- ›How would you prioritise multiple administrative tasks when several deadlines coincide?
- ›What steps would you take to update a process document when a procedure changes?
- ›How have you used Microsoft Teams or similar platforms to coordinate with remote colleagues?
Comportamentali
- ›Tell me about a time you handled a difficult telephone query from a customer or colleague — what was the outcome?
- ›Describe a situation where you had to manage a high volume of tasks simultaneously. How did you stay organised?
- ›Give an example of when your attention to detail prevented an error in a data or administrative task.
- ›Tell me about a time you supported a team through a period of change or new process implementation.
- ›Describe a situation where you had to communicate complex information clearly to someone unfamiliar with the process.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you handled a difficult telephone query from a customer or colleague — what was the outcome?
Describe a situation where you had to manage a high volume of tasks simultaneously. How did you stay organised?