Customer Delivery Driver - Aylesbury Tring Rd Superstore
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 19:00:00 Mon 08:00:00 18:00:00 Wed 08:00:00 16:00:00 Fri 19:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV personal statement with your valid UK driving licence details (years held, penalty points status) as this is the single hard requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 18–22 customer drops per shift across a 40-mile radius with a 99% on-time delivery rate' to stand out from generic applicants.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep — the advert specifically calls out substitutions and short-dated items as a core responsibility.
🚐 Mention van pre-checks, loading procedures, or any DVSA/fleet compliance knowledge, as vehicle safety checks are explicitly listed under responsibilities.
🤝 Reference any previous roles where you worked independently for extended periods (delivery, field service, postal) to demonstrate the self-managed working style Tesco describes.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 20 grocery deliveries per shift across a 35-mile radius, maintaining a 98% on-time arrival rate over a 12-month period.
- •Conducted daily pre-drive van safety checks in line with DVSA guidelines, contributing to zero vehicle defect incidents across 200+ shifts.
- •Resolved customer concerns regarding order substitutions and missing items at the doorstep, achieving a 4.8/5 customer satisfaction score across 500 recorded deliveries.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at the Aylesbury Tring Road Superstore. I hold a valid full UK driving licence with no penalty points and have a proven track record of completing high-volume delivery rounds on time while communicating clearly with customers about order changes and substitutions — two skills your advert places at the heart of this position.
My background in delivery and customer-facing work has equipped me to carry out thorough pre-drive vehicle checks, load vans safely to protect every order, and manage a busy time-slot schedule independently. I am comfortable handling doorstep queries, processing refunds calmly, and representing an employer's brand with warmth and professionalism on every drop.
Inscription gratuite, sans carte. L'export PDF/Word nécessite l'essai 1,99 € (14 jours).
Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-drive vehicle safety check on a delivery van before starting your shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders during transit?
- ›How do you use a handheld device or delivery app to manage your route and time slots?
- ›What would you do if your van developed a fault mid-route during a delivery shift?
- ›How do you ensure chilled and frozen items remain at the correct temperature during a delivery run?
Comportementales
- ›Tell me about a time you had to deliver difficult news to a customer — such as a missing or substituted item — and how you handled their reaction.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you went above and beyond to make a customer feel valued during a routine interaction.
- ›Tell me about a time you had to manage your time carefully to meet multiple deadlines or delivery slots in one shift.
- ›Describe a situation where you identified a safety concern at work and what action you took.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you had to deliver difficult news to a customer — such as a missing or substituted item — and how you handled their reaction.
Describe a situation where you had to manage your time carefully to meet multiple deadlines or delivery slots in one shift.