Customer Delivery Driver - Reading West Extra
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 19:00:00 Mon 09:00:00 19:00:00 Tue 09:00:00 19:00:00 Wed 09:00:00 19:00:00 Sat 09:00:00 19:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as the advert lists this as a hard requirement under 'You will need'.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time arrival rate across a 6-month period'.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep — the advert specifically calls out substitutions and short-dated items as a key responsibility.
🤝 Include a brief mention of van or vehicle checks in your work history, as the advert emphasises roadworthy checks and load safety as daily duties.
🌐 If you have prior retail, logistics or grocery delivery experience (e.g. Amazon Flex, Ocado, Sainsbury's), name the employer explicitly — Tesco values sector-relevant background for this customer-facing role.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 doorstep grocery deliveries per shift across a 40-mile radius, maintaining a 97% on-time delivery rate over 8 months.
- •Conducted daily pre-use van safety checks and load audits for a 3.5-tonne vehicle, recording zero roadworthiness incidents across 200+ shifts.
- •Resolved order substitution queries for 15+ customers per week at the doorstep, achieving a 4.8/5 customer satisfaction score over a 6-month period.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive — which is why the Customer Delivery Driver role at Reading West Extra immediately stood out. I hold a valid full UK driving licence with no penalty points and have hands-on experience conducting pre-use vehicle safety checks and managing safe van loads to ensure every delivery arrives in perfect condition.
My background in customer-facing delivery work has equipped me to handle doorstep interactions with warmth and professionalism, including navigating order substitutions and short-dated items in a way that keeps customers reassured and satisfied. I am comfortable working independently across a varied daily route while staying accountable to tight time slots and store colleagues.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-use vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How do you manage your delivery route to ensure all customers receive their orders within their allocated time slot?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle a situation where a customer's order has multiple substitutions or missing items?
Comportementales
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you dealt with an unhappy customer and how you resolved the situation.
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a time you had to manage several tasks at once — how did you prioritise?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under time pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.