Customer Delivery Driver - Braintree Great Notley Superstore
Stellenbeschreibung
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Tue 18:00:00 22:00:00 Thu 18:00:00 22:00:00 Fri 13:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Extrahierte Schlüsselkompetenzen
Unsere KI hat die Stelle analysiert, um die erwarteten Kompetenzen zu identifizieren.
Unsere Tipps für Ihre Bewerbung
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as the advert lists this as a hard requirement.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 40-mile radius.'
🚐 Highlight any previous van or multi-drop delivery experience explicitly, as the role involves loading, vehicle checks and timed routes.
🤝 Include a brief example of handling a difficult customer interaction calmly — the advert specifically mentions communicating substitutions and short-dated items at the doorstep.
🎯 Mention availability that matches the advertised windows (Tuesday/Thursday evenings, Friday–Saturday afternoons/evenings) to show you are a practical fit from day one.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 multi-drop grocery deliveries per shift for a regional retailer, maintaining a 97% on-time delivery rate across a 35-mile radius over 18 months.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne van, achieving zero roadworthiness incidents across 400+ shifts.
- •Resolved customer queries regarding 15-20 weekly order substitutions at the doorstep, reducing complaint escalations by 30% through clear, empathetic communication.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely why the Customer Delivery Driver role at the Braintree Great Notley Superstore appeals to me. I hold a valid full UK driving licence with no penalty points and have a proven track record of delivering warm, reliable doorstep service — two qualities your advert places at the heart of this role.
My background in customer-facing delivery work has equipped me with the skills to carry out thorough vehicle safety checks, load vans efficiently to protect every order, and communicate clearly with customers about substitutions or changes in a reassuring way. I am comfortable working independently across varied shifts and thrive when managing time-sensitive routes.
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Wahrscheinliche Interviewfragen
10 questions générées à partir de cette offre.
Technische
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van safely to protect fragile grocery items?
- ›How do you manage your route when a customer is not home during their delivery slot?
- ›Describe how you would handle a situation where several items in an order are missing or substituted.
- ›What would you do if your van developed a fault mid-route?
Verhaltensbezogene
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate difficult news to a customer and how you handled it.
- ›Tell me about a time you worked as part of a team to solve a problem at short notice.
- ›Describe a moment when you went above and beyond to leave a customer feeling valued.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under time pressure.
Give an example of when you had to communicate difficult news to a customer and how you handled it.