Customer Delivery Driver - Haverfordwest Extra
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 17:00:00 23:00:00 Thu 17:00:00 23:00:00 Fri 17:00:00 23:00:00 Sat 17:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK/EU/EEA driving licence details (including years held and penalty points status) as this is the single hard requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 40-mile radius.'
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out communicating substitutions and short-dated items.
🚐 Mention any previous van or multi-drop driving roles explicitly, referencing vehicle checks, load safety, and keeping work areas organised — all cited responsibilities in this advert.
🤝 Include a brief Personal Statement referencing independent working combined with team support, mirroring the advert's phrasing about working autonomously with a base team.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 doorstep grocery deliveries per shift across a 35-mile rural route, achieving a 97% on-time delivery rate over 6 months.
- •Conducted daily pre-drive van safety checks and maintained vehicle cleanliness standards, contributing to zero roadworthiness incidents across 200+ shifts.
- •Communicated order substitutions and short-dated item alternatives to customers on 15+ occasions per week, resolving concerns at the doorstep and reducing refund requests by 20%.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely why the Customer Delivery Driver role at Haverfordwest Extra appeals to me. I hold a valid full UK driving licence with no penalty points and have held it for over three years. I am confident in completing pre-drive vehicle checks, loading vans safely, and communicating clearly with customers about order changes or substitutions at the doorstep.
My background in customer-facing delivery work has seen me complete up to 30 multi-drop deliveries per shift, consistently meeting time slot commitments while maintaining a high standard of care for every order. I understand that as the face of a business on the road, every interaction matters — and I take pride in leaving customers feeling well looked after.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-drive roadworthiness check on a delivery van?
- ›What steps do you take to load a van safely to protect fragile or chilled grocery items?
- ›How do you ensure you stay on schedule when delivering across multiple time slots in one shift?
- ›Describe how you would handle a situation where a customer's order has several substitutions or missing items.
- ›What would you do if your van developed a fault mid-route during a delivery shift?
Behavioural
- ›Tell me about a time you delivered outstanding service to a customer in a challenging situation.
- ›Describe a time when you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate difficult news (such as a missing item or delay) to a customer — how did you handle it?
- ›Tell me about a time you worked as part of a team to solve a problem under time pressure.
- ›Describe a situation where you had to manage your workload carefully to meet strict deadlines.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered outstanding service to a customer in a challenging situation.
Describe a time when you had to adapt quickly to an unexpected change while working independently.