Customer Delivery Driver - Reading West Extra
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 19:00:00 23:00:00 Mon 19:00:00 23:00:00 Tue 19:00:00 23:00:00 Wed 19:00:00 23:00:00 Sat 19:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK/EU/EEA driving licence details (full or automatic, under 3 penalty points) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer deliveries per shift with a 98% on-time arrival rate' to stand out against other applicants.
🎯 Highlight any previous doorstep or home delivery experience (grocery, parcel, food) prominently in your work history, as Tesco explicitly values customer-facing road presence.
🤝 Include a line about handling order changes or customer complaints calmly, mirroring the advert's emphasis on communicating substitutions and short-dated items at the doorstep.
🚐 Mention vehicle checks, loading procedures, or van maintenance familiarity — the advert lists these as direct responsibilities, so matching this language improves ATS scoring.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 22 customer deliveries per shift across residential Reading postcodes, maintaining a 97% on-time delivery rate over 6 months.
- •Conducted daily pre-shift van safety checks and load audits for a fleet of 3 vehicles, reducing in-transit product damage complaints by 40%.
- •Resolved order substitution queries for 15+ customers per week at the doorstep, achieving a 4.8/5 customer satisfaction score across 200 reviewed deliveries.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly what draws me to the Customer Delivery Driver role at Reading West Extra. With a clean UK driving licence held for over three years and a background in customer-facing delivery work, I am confident in my ability to represent Tesco professionally at every doorstep, handle order substitutions clearly, and complete all pre-shift vehicle safety checks to keep the van roadworthy and reliable.
My background in delivery driving includes managing 20+ drops per shift across residential routes, consistently meeting time slot targets and resolving customer queries on the doorstep with a calm, friendly manner. I understand that loading the van correctly and treating every order with care is as important as the drive itself.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-shift vehicle safety check before starting a delivery round?
- ›What steps do you take to load a van safely to protect fragile grocery items during transit?
- ›How do you manage your route to ensure all deliveries are completed within their allocated time slots?
- ›What would you do if your van developed a fault mid-route with deliveries still outstanding?
- ›How do you handle a situation where a customer's order has multiple substitutions or missing items?
Behavioural
- ›Tell me about a time you delivered excellent service to a customer who was initially unhappy.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to manage your time carefully to meet multiple deadlines in one shift.
- ›Tell me about a time you worked as part of a team to solve a problem under pressure.
- ›Describe a situation where you had to communicate difficult news to a customer and how you handled it.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer who was initially unhappy.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.