Customer Delivery Driver - Wigan Extra
Description du poste
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 16:00:00 Thu 08:00:00 18:00:00 Fri 13:00:00 23:00:00 Sat 13:00:00 19:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean record (no more than 3 penalty points), as this is the primary eligibility requirement stated in the advert.
📊 Quantify your delivery or driving experience: e.g. 'Completed 25+ customer deliveries per shift across a 40-mile radius with a 98% on-time rate' to stand out against other applicants.
🎯 Highlight any experience handling customer complaints, refunds, or order changes at the doorstep, as Tesco explicitly lists this as a core responsibility.
🤝 Reference experience working independently on the road while remaining accountable to a base team — this mirrors Tesco's described working pattern exactly.
🚐 Mention any vehicle safety or pre-drive check experience (e.g. HGV walkaround checks, van inspections) as the advert specifically requires loading safely and completing roadworthiness checks.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed 28 home delivery drops per shift across 15 postcodes, maintaining a 97% on-time delivery rate over a 6-month period.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne Luton van, ensuring zero roadworthiness incidents across 200+ shifts.
- •Resolved 15+ customer queries per week regarding order substitutions and missing items, achieving consistent positive feedback scores at doorstep.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I want to apply my driving experience and customer service skills — which is why the Customer Delivery Driver role at your Wigan Extra store caught my attention. I hold a valid full UK driving licence with a clean record and have a proven track record of completing vehicle safety checks and delivering time-sensitive orders with care and accuracy.
My background in customer-facing and delivery roles has equipped me to handle doorstep interactions professionally, including communicating order substitutions or shortfalls in a calm and reassuring manner. I am comfortable working independently for extended periods while remaining responsive to base-team guidance, and I take pride in treating every customer order with the same care I would expect myself.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How do you carry out a pre-drive vehicle safety check before starting a shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you manage your route to ensure deliveries are made within allocated time slots?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle a situation where a customer's order has missing or substituted items?
Comportementales
- ›Tell me about a time you delivered excellent service to a customer in a challenging situation.
- ›Describe a time when you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to manage your time carefully to meet multiple deadlines.
- ›Tell me about a time you dealt with a difficult or upset customer and how you resolved it.
- ›Describe a situation where you had to work as part of a team to achieve a shared goal.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer in a challenging situation.
Describe a time when you had to adapt quickly to an unexpected change while working independently.