Optical Assistant Apprentice
Descrizione del posto
Texte original importé depuis Reed
Norwich St Stephens Specsavers
So, you're a proactive people person, passionate about retail and offering the best customer service? Sounds like you'd be a great fit here. If you've ever considered a career in optics, this Optical Assistant Apprenticeship could be perfect for you.
Our Apprenticeship scheme gives people of all ages the chance to boost their existing skillset and kickstart an exciting new career as part of a forward-thinking business, all whilst earning a full-time wage.
We are currently looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in retail or optics.
Our team
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary - £16,684.80
- 40 hours per week to include weekend working
- 28 days holiday
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality products and services in an innovative retail environment
Who is this Apprenticeship for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant Apprentice.
- Individuals with GSCE Maths & English at Grade 9-4 (A*-C), or an equivalent level qualification
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
- You can not be studying another government funded course at the same time as this apprenticeship
What does the role involve?
- Welcoming customers into store
- Booking in eye tests
- Pre-screening patients
- Providing style advice
- Measuring frames
- Taking phone calls
Find out more
Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
Apprenticeships at Specsavers | Specsavers UK Careers
It's essential that you haven't previously worked in the Optical Sector. Before applying, please check that you are able to travel to the store location on a daily basis.
Got what we're looking for? This job will close when it's filled, so don't delay, apply today!
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your CV with a Personal Statement that explicitly references customer service and your interest in optics, as the advert lists both as core requirements from the first paragraph.
📊 Quantify any retail or customer-facing experience you have, e.g. "Served 50+ customers per shift at a busy café, maintaining a 5-star Google rating".
🎯 Highlight your GCSE Maths and English grades (Grade 4/C or above) prominently in your Education section, as these are stated eligibility requirements.
🌐 If you have any experience booking appointments, taking phone calls, or using booking systems, list these explicitly — the advert calls out phone handling and appointment booking as key duties.
🤝 Mention any experience giving advice or recommendations to customers (e.g. styling, product selection), as "providing style advice" is a named responsibility in this role.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Delivered face-to-face customer service across 30+ interactions per shift in a high-street retail environment, achieving consistently positive feedback scores.
- •Managed appointment booking and telephone enquiries for a 10-person team, reducing scheduling errors by coordinating a shared digital calendar.
- •Completed induction training in product knowledge and style advisory techniques within 2 weeks, enabling independent customer consultations from week 3 onwards.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Specsavers. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Specsavers
Dear Hiring Manager,
Specsavers' Optical Assistant Apprenticeship at Norwich St Stephens is exactly the structured, patient-facing role I have been looking for to begin a career in optics. The combination of hands-on pre-screening duties and customer style advice appeals directly to my interest in both healthcare and retail, and I am confident I meet the GCSE Maths and English eligibility requirements.
My background in customer-facing environments has equipped me with strong communication skills and the ability to put people at ease quickly. Working in a busy retail setting, I regularly handled multiple customer queries simultaneously, maintained product knowledge, and supported colleagues during peak periods — experience I am eager to build on within the optical sector.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How would you approach pre-screening a patient before their eye test — what steps would you follow?
- ›What do you understand by the term 'frame measuring' and why is accuracy important in optics?
- ›How would you handle a situation where the optical system shows no available appointments but a customer urgently needs an eye test?
- ›What do you know about the range of products and services Specsavers offers, and how would you explain them to a new customer?
- ›If a customer came in unsure which frames suited their face shape, how would you guide them through the selection process?
Comportamentali
- ›Tell me about a time you delivered excellent customer service — what did you do and what was the outcome?
- ›Describe a situation where you had to deal with a difficult or upset customer. How did you handle it?
- ›Give an example of when you had to learn a new skill or process quickly. How did you approach it?
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a moment when you had to manage several tasks at once. How did you prioritise?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service — what did you do and what was the outcome?
Give an example of when you had to learn a new skill or process quickly. How did you approach it?