Trainee Optical Assistant
Description du poste
Texte original importé depuis Reed
We aren't looking for people with years of experience and heaps of qualifications, just passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors. And once you've found your feet as a Trainee Optical Assistant, you don't just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.
Our store
Based in Andover, our store has great career progression opportunities!
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Full time hours - weekend working is essential
- £11.05-£12.91 an hour
- Specsavers Perks - our discounted benefits scheme
- Extra day off for your birthday
- WeCare - UK confidential employee helpline
- Outstanding clinical and professional development opportunities
- Discounted hearing and eyecare benefits
- Enhanced sick pay (after a year or service)
- Enhanced pay for family leave (Maternity/Paternity etc)
- In store mental health first aiders
What we're looking for?
Some of the responsibilities of this role include:
- Welcoming customers into store
- Booking in eye tests
- Pre-screening patients
- Providing style advice
- Measuring frames
- Taking phone call
Find out more
If you are comfortable with the responsibilities we're looking for and are excited by this opportunity, we're excited to hear from you.
Got what we're looking for? This job will close when it's filled, so don't delay, apply today!
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your CV with a Personal Statement that explicitly mentions customer-facing experience and a willingness to train in a clinical optical environment, as the advert prioritises attitude over qualifications.
📊 Quantify any retail or customer service experience: "Served 80+ customers daily in a busy high-street store, maintaining a 95% satisfaction score."
🎯 Highlight any experience booking appointments or managing schedules, as the advert specifically lists booking eye tests as a core responsibility.
🌐 Mention weekend availability prominently — the advert states weekend working is essential, so confirm this clearly in your CV profile or cover letter.
🤝 If you have any prior exposure to healthcare, beauty, or optical retail (even voluntary), call it out directly — Specsavers values clinical awareness alongside customer service skills.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Welcomed and assisted 70+ customers daily in a high-street retail environment, consistently achieving positive feedback scores above 90% on post-visit surveys.
- •Managed appointment scheduling for a 10-person service team, reducing booking errors by 25% through introduction of a shared digital calendar system.
- •Delivered personalised product advice to customers across a range of price points, contributing to a 15% uplift in upsell conversions over a 3-month period.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Specsavers. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Specsavers
Dear Hiring Manager,
Specsavers' reputation for combining outstanding patient care with genuine career development is exactly what draws me to the Trainee Optical Assistant role at your Salisbury store. I am confident working directly with customers, comfortable managing appointment bookings under pressure, and eager to develop pre-screening and frame-measuring skills within a structured clinical environment.
My background in customer-facing roles has equipped me with the communication skills and reliability needed to welcome patients warmly and support a busy optical practice. I am available for full-time hours including weekends, and I am committed to completing Specsavers' professional training programme to progress within the business.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How would you approach pre-screening a patient before their eye test — what steps would you follow?
- ›What do you understand about the process of measuring frames for a customer's prescription lenses?
- ›How would you handle a booking system if two appointments were accidentally scheduled at the same time?
- ›What do you know about the range of optical products Specsavers offers, and how would you advise a customer choosing frames?
- ›If a customer called to ask about their lens options, how would you ensure you gave accurate information without overstepping your training?
Comportementales
- ›Tell me about a time you made a customer feel welcome in a busy environment.
- ›Describe a situation where you had to learn a new process or skill quickly — how did you manage it?
- ›Give an example of when you dealt with a difficult or anxious customer and how you resolved the situation.
- ›Tell me about a time you worked as part of a team to deliver a good customer experience.
- ›Describe a moment when you had to juggle multiple tasks at once — how did you prioritise?
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you made a customer feel welcome in a busy environment.
Describe a situation where you had to learn a new process or skill quickly — how did you manage it?