Trainee Optical Assistant
Description du poste
Texte original importé depuis Reed
Are you a caring individual looking to start your career as an Optical Assistant? You've come to the right place.
We aren't looking for people with years of experience and heaps of qualifications, just passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors. And once you've found your feet as a Trainee Optical Assistant, you don't just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.
Our store
Based in Castlebar, our store has great career progression opportunities!
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- €14.45ph
- Performance related bonus scheme
- Full time with weekend working
- No late nights
- Professional fees paid
- Specsavers Perks - our discounted benefits scheme
- Outstanding clinical and professional development opportunities
- Support with IP, other higher accreditations and Pathway
- Access to latest clinical technology and equipment
- Support with CPD points
- Regular team events and team building evenings
What we're looking for?
Some of the responsibilities of this role include:
- Welcoming customers into store
- Booking in eye tests
- Pre-screening patients
- Providing style advice
- Measuring frames
- Taking phone call
Find out more
If you are comfortable with the responsibilities we're looking for and are excited by this opportunity, we're excited to hear from you.
Got what we're looking for? This job will close when it's filled, so don't delay, apply today!
Compétences clés extraites
Notre IA a analysé l'offre pour identifier les compétences attendues.
Nos conseils pour postuler
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your Personal Statement with your caring, customer-facing background — the advert explicitly prioritises personality over qualifications, so lead with evidence of warmth and reliability.
📊 Quantify any customer service experience: "Assisted 50+ customers daily in a busy retail environment" to show you can handle store footfall.
🎯 Mention any exposure to booking systems or scheduling tools, as the role requires booking eye tests and managing phone calls — even a receptionist or admin role is relevant.
🌐 Reference willingness to work weekends and full-time hours directly in your CV summary, as the advert flags weekend working as a requirement.
🤝 Highlight any experience working alongside healthcare or clinical professionals (pharmacy, dental, GP reception) to show comfort in a clinical retail setting like Specsavers.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Welcomed and assisted an average of 60 customers per day in a busy retail environment, maintaining high satisfaction scores across a 6-month period.
- •Managed appointment scheduling for a 4-person team using an online booking system, reducing double-bookings by 90% over 3 months.
- •Completed in-store product training covering 30+ frame styles, enabling confident style advice and upselling to 1 in 3 customers.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Specsavers. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Specsavers
Dear Hiring Manager,
Specsavers' reputation for combining clinical excellence with genuine customer care is precisely why the Trainee Optical Assistant role in Castlebar appeals to me. I am drawn to a position that values a caring, customer-first approach and offers structured progression through CPD support and the Pathway programme — two aspects prominently highlighted in your advert.
My background in customer-facing roles has equipped me with the confidence to welcome and assist a wide range of people, including those who may feel anxious in a clinical setting. I have experience managing appointment bookings, handling telephone enquiries, and providing attentive, personalised service — skills that translate directly to pre-screening patients and supporting the optical team at your Castlebar store.
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Questions probables d'entretien
10 questions générées à partir de cette offre.
Techniques
- ›How would you approach pre-screening a patient who has never had an eye test before?
- ›What steps would you take to accurately measure a customer's frame size?
- ›How would you use a booking system to manage a busy Saturday appointment schedule?
- ›What do you understand by CPD points, and why are they important in an optical practice?
- ›How would you assist a customer in choosing frames that suit their face shape and prescription needs?
Comportementales
- ›Tell me about a time you delivered excellent service to a customer who was anxious or nervous.
- ›Describe a situation where you had to manage several tasks at once — how did you prioritise?
- ›Give an example of when you had to communicate complex information clearly to someone unfamiliar with the topic.
- ›Tell me about a time you received constructive feedback and how you acted on it.
- ›Describe a moment when you went beyond your basic responsibilities to help a colleague or customer.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer who was anxious or nervous.
Describe a situation where you had to manage several tasks at once — how did you prioritise?