Trainee Optical Assistant
Job description
Texte original importé depuis Reed
Are you a caring individual looking to start your career as an Optical Assistant? You've come to the right place.
We aren't looking for people with years of experience and heaps of qualifications, just passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors. And once you've found your feet as a Trainee Optical Assistant, you don't just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.
Our store
The Specsavers store in Stone offers a welcoming, customer-focused environment where patients receive high-quality eye and hearing care. Equipped with modern testing facilities and a wide range of stylish, affordable frames, the team works collaboratively to provide tailored solutions to meet individual needs. The location is easily accessible, with convenient public transport links including nearby bus routes and a train station within walking distance, making it simple to travel to and from the store. Colleagues are encouraged to develop their skills in a supportive setting that prioritises teamwork, efficiency, and exceptional customer experience, reflecting Specsavers' reputation for clinical excellence and outstanding service within the local community.
Our team
The team at the Stone Specsavers stores is a dedicated and supportive group who work collaboratively to deliver exceptional customer care. Each member brings their own strengths, whether in clinical expertise, retail knowledge, or customer service, creating a well-rounded and friendly environment for both colleagues and customers. They are committed to maintaining high standards, always going the extra mile to ensure every customer feels valued and receives the best possible advice and service. The team's strong communication, willingness to help one another, and positive attitude make the stores a welcoming place to work, while also driving consistent performance and great results.
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- £8ph - £12.71ph
- Full Time - 40 hours per weekl, to include working a Saturday
- No Sunday working!
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Profit share at the end of the year if targets are met
- Half days awarded for delivering excellent customer service
- Regular team socials including after-work dinners and drinks to celebrate strong performances
- Opportunities to get involved in community projects
- Clinical development opportunities available for those looking to progress
What we're looking for?
Some of the responsibilities of this role include:
- Welcoming customers into store
- Booking in eye tests
- Pre-screening patients
- Providing style advice
- Measuring frames
- Taking phone call
Find out more
If you are comfortable with the responsibilities we're looking for and are excited by this opportunity, we're excited to hear from you.
Got what we're looking for? This job will close when it's filled, so don't delay, apply today!
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Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Open your CV with a Personal Statement that highlights your passion for customer care and helping people, as the advert explicitly prioritises attitude over qualifications.
📊 Quantify any previous customer-facing experience: "Served 80+ customers daily in a busy retail environment, maintaining a 95% satisfaction rating."
🎯 Mention any exposure to healthcare, optical, or pharmacy retail settings — even briefly — as the Stone store emphasises clinical excellence and patient care.
🤝 Reference your availability to work Saturdays explicitly in your CV or cover letter, as the advert states Saturday working is required.
🌐 Highlight any experience with teamwork or collaborative environments, as the advert repeatedly stresses the team-first culture at the Stone store.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Assisted 70+ customers per shift in a busy retail environment, consistently receiving positive feedback and contributing to a 96% customer satisfaction score across a 6-month period.
- •Supported a 5-person retail team during peak trading periods, helping reduce average customer wait time by 15% through proactive floor management and product knowledge.
- •Completed in-store product training across 3 departments within the first 4 weeks of employment, enabling confident upselling that contributed to a 12% increase in add-on sales.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Specsavers. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Specsavers
Dear Hiring Manager,
Specsavers' reputation for combining clinical excellence with genuine community care is exactly the environment I want to begin my career in — which is why the Trainee Optical Assistant role at your Stone store immediately stood out. I am drawn to the patient-focused culture and the opportunity to develop customer service and optical dispensing skills from day one within a structured training programme.
My background in customer-facing roles has equipped me with strong communication skills and the ability to put people at ease in what can sometimes be a daunting environment. I have consistently demonstrated reliability, a positive attitude, and a willingness to go the extra mile to ensure customers leave satisfied — qualities I understand are central to the Stone team's approach.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›What do you know about the role of an Optical Assistant and how they support opticians during an eye test?
- ›How would you help a customer choose the right frames for their face shape and prescription needs?
- ›What do you understand about the difference between eye care and hearing care services offered at Specsavers?
- ›How would you handle a situation where a customer's glasses order has been delayed and they are frustrated?
- ›What steps would you take to ensure patient records and dispensing details are recorded accurately?
Behavioural
- ›Tell me about a time you went out of your way to help a customer or someone in need.
- ›Describe a situation where you had to work as part of a team to achieve a shared goal.
- ›Give an example of a time you had to deal with a difficult or upset customer — how did you handle it?
- ›Tell me about a time you had to learn something new quickly in a work or study environment.
- ›Describe a situation where you showed initiative to improve a process or customer experience.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you went out of your way to help a customer or someone in need.
Describe a situation where you had to work as part of a team to achieve a shared goal.