Customer Delivery Driver - Ipswich Extra 3
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 12:30:00 18:00:00 Mon 08:00:00 13:00:00 Fri 18:00:00 23:00:00 Sat 08:00:00 18:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean record, as the advert explicitly requires a licence held for at least 12 months with no more than 3 penalty points.
📊 Quantify your delivery or customer service experience: "Completed 25+ doorstep deliveries per shift with zero complaints over 6 months" to demonstrate reliability and volume.
🎯 Highlight any experience handling customer complaints, substitutions, or refunds — the advert specifically calls this out as a core responsibility at the doorstep.
🤝 Include a line about working independently on the road while staying connected to a base team, mirroring the advert's emphasis on autonomous yet team-supported working.
🚐 Mention any van driving, vehicle safety checks, or load management experience explicitly, as the advert lists these as direct daily responsibilities.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 doorstep deliveries per shift across a 40-mile radius, maintaining a 99% on-time delivery rate over a 9-month period.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne van, identifying and reporting 4 maintenance issues before they caused service disruption.
- •Resolved customer queries regarding substituted or short-dated items on 15+ occasions per week, achieving a 97% positive customer satisfaction score on post-delivery surveys.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly what draws me to the Customer Delivery Driver role at the Ipswich Extra store. With a valid full UK driving licence held for over three years and a strong background in customer-facing service, I am confident I can represent Tesco professionally at every doorstep, handling order substitutions and ensuring deliveries arrive within the customer's time slot.
My background in delivery and customer service has equipped me with the practical skills this role demands — from completing pre-drive vehicle safety checks and loading vans securely, to communicating clearly with customers about any order changes in a warm and reassuring manner. I am comfortable working independently on the road while remaining a reliable part of the wider store team.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you manage your route to ensure all deliveries are made within their allocated time slots?
- ›What would you do if your van developed a fault mid-route during a delivery shift?
- ›How do you handle a situation where a customer's order has a missing or substituted item?
Behavioural
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a difficult or upset customer and how you resolved it.
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a time when you had to manage your time carefully to meet multiple deadlines or commitments.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.