Customer Delivery Driver - Bradley Stoke Extra
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Mon 18:00:00 23:00:00 Tue 18:00:00 23:00:00 Wed 18:00:00 23:00:00 Thu 18:00:00 23:00:00 Sat 18:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV Personal Statement with your valid UK driving licence status and clean (or near-clean) record, as the advert explicitly requires no more than 3 penalty points and at least 12 months' licence holding.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer drops per shift across a 40-mile radius with a 98% on-time delivery rate' to stand out against other applicants.
🌐 Highlight any previous customer-facing roles where you handled complaints, substitutions or refunds, as the advert specifically calls out reassuring customers about order changes.
🎯 Emphasise physical stamina and van/vehicle safety check experience in your work history, since the role involves loading, unloading and pre-drive roadworthy checks every shift.
🤝 Mention availability that matches the advertised window (Mon–Thu and Sat, 18:00–23:00) explicitly in your cover letter or application form to show you meet the scheduling requirement.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 22 customer doorstep deliveries per evening shift across a 15-mile radius, maintaining a 97% on-time arrival rate over 6 months.
- •Conducted daily pre-drive van safety checks and load inspections for a fleet of 3 vehicles, resulting in zero roadworthiness incidents across 200+ shifts.
- •Resolved order substitution queries and processed refunds for approximately 8 customers per week, achieving a consistent 4.8/5 customer satisfaction score on post-delivery surveys.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive, which is why the Customer Delivery Driver role at Bradley Stoke Extra appeals to me directly. I hold a valid full UK driving licence with no more than 3 penalty points and over 12 months' driving history, and I have hands-on experience conducting pre-drive vehicle safety checks and managing safe van loading on multi-drop routes.
My background in customer-facing delivery work has equipped me to handle order substitutions and short-dated items with clarity and reassurance, keeping customers informed and satisfied at the doorstep. I consistently meet tight time slots across evening shifts, and I understand the importance of treating every order with the same care I would expect myself.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check before starting your delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you use navigation tools or route planning to manage multiple delivery time slots efficiently?
- ›Describe how you would handle a situation where a customer's item is short-dated or out of stock and a substitution has been made.
- ›What process would you follow to issue a refund or resolve an order discrepancy at the doorstep?
Comportamentali
- ›Tell me about a time you had to adapt quickly to an unexpected change while working independently.
- ›Describe a situation where you went out of your way to deliver excellent service to a customer.
- ›Give an example of when you had to manage your time carefully to meet multiple deadlines or delivery slots.
- ›Tell me about a time you dealt with a difficult or upset customer and how you resolved the situation.
- ›Describe a time you worked as part of a team to solve a problem under pressure.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Describe a situation where you went out of your way to deliver excellent service to a customer.
Tell me about a time you had to adapt quickly to an unexpected change while working independently.