Customer Delivery Driver - Bradley Stoke Extra
Job description
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Mon 18:00:00 23:00:00 Tue 18:00:00 23:00:00 Wed 18:00:00 23:00:00 Thu 18:00:00 23:00:00 Fri 18:00:00 23:00:00 Sat 18:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills extracted
Our AI analysed the job to identify the required skills.
Our tips for applying
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as this is the single hard requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer drops per shift across a 40-mile radius with a 98% on-time delivery rate'.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out communicating substitutions and short-dated items.
🤝 Mention experience working independently on the road while reporting back to a base team, mirroring the autonomous-but-supported structure Tesco describes.
🌐 Reference any previous retail, grocery, or logistics employer by name to signal familiarity with high-volume, time-sensitive delivery environments similar to Tesco's evening shift pattern (18:00–23:00).
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 customer doorstep deliveries per evening shift across a 35-mile radius, maintaining a 97% on-time delivery rate over 6 months.
- •Conducted daily pre-drive van safety checks and managed safe loading of up to 80 grocery trays per shift, recording zero damage incidents across a 12-month period.
- •Resolved order substitution queries and processed refunds for approximately 10 customers per week, receiving a 4.8/5 customer satisfaction score across 200+ post-delivery surveys.
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Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely why the Customer Delivery Driver role at Bradley Stoke Extra appeals to me. I hold a valid full UK driving licence with under 3 penalty points and over 12 months' driving history, and I have hands-on experience managing time-sensitive deliveries while maintaining a high standard of doorstep customer service — two qualities your advert places at the heart of this role.
My background in delivery and customer-facing work has equipped me to handle order substitutions and short-dated items with clarity and reassurance, carry out thorough pre-drive vehicle checks, and load vans safely to protect every order. I am comfortable working independently during evening shifts while staying connected to a base team, and I consistently meet tight time slot schedules without compromising on the quality of service customers receive.
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Likely interview questions
10 questions générées à partir de cette offre.
Technical
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How do you manage your route to ensure all deliveries are made within their allocated time slots?
- ›What would you do if your van developed a fault mid-shift during an evening delivery run?
- ›How do you handle a situation where a customer's order has multiple substitutions or missing items?
Behavioural
- ›Tell me about a time you delivered excellent service to a customer who was initially unhappy.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to manage your time carefully to meet multiple deadlines in one shift.
- ›Tell me about a time you worked as part of a team to solve a problem under pressure.
- ›Describe a moment when you went out of your way to make a customer feel valued.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent service to a customer who was initially unhappy.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.