Customer Delivery Driver - Coatbridge Extra
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 09:00:00 19:00:00 Tue 09:00:00 19:00:00 Thu 09:00:00 19:00:00 Fri 09:00:00 19:00:00 Sat 09:00:00 19:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV — the advert lists this as the sole hard requirement, so make licence type and years held immediately visible.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer drops per shift across a 40-mile radius with a 99% on-time delivery rate' to stand out from applicants with no metrics.
🎯 Tailor your personal statement to reference doorstep customer interaction specifically — the advert stresses 'warm, natural service at the doorstep', so mirror that language with a concrete example.
🤝 Include any experience handling complaints, substitutions, or order discrepancies — the advert explicitly calls out communicating order changes and processing refunds as a core duty.
🚐 Mention any vehicle safety or pre-use check experience (e.g. daily walk-around checks, load securing) as the advert requires drivers to complete roadworthy checks before every shift.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed an average of 28 customer deliveries per shift across a 35-mile radius, maintaining a 98% on-time slot rate over 6 months with zero vehicle incidents.
- •Conducted daily pre-drive safety checks on a 3.5-tonne Luton van, identifying and reporting 4 maintenance issues before they caused service disruption.
- •Resolved order substitution queries for approximately 10 customers per week, processing refunds on the doorstep and achieving a 97% positive customer feedback score.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers at the heart of every interaction is precisely why the Customer Delivery Driver role at Coatbridge Extra appeals to me. With a clean UK driving licence held for over three years and hands-on experience in customer-facing delivery work, I am confident I can represent Tesco professionally at every doorstep, handle order substitutions clearly, and complete all pre-drive vehicle safety checks to keep the van roadworthy and reliable.
My background in delivery and customer service has equipped me to manage a full round of timed drops independently, communicate calmly with customers about missing or substituted items, and load vehicles efficiently to protect every order in transit. I consistently meet tight time slots while maintaining the warm, natural service standard that keeps customers coming back.
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Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van so that orders are delivered in the correct sequence and arrive undamaged?
- ›How would you handle a situation where a customer's item is missing or has been substituted with a different product?
- ›Describe how you would manage your route if you were running behind schedule on your delivery slots.
- ›What would you do if your van developed a fault or warning light while out on a delivery round?
Comportamentali
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer and how you resolved it.
- ›Tell me about a time you had to manage your time carefully to meet multiple deadlines or appointments.
- ›Describe a situation where you went above and beyond to make sure a customer felt valued.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under pressure.
Give an example of when you had to deal with a frustrated or upset customer and how you resolved it.