Customer Delivery Driver - Irvine Riverway Extra
Descrizione del posto
Texte original importé depuis Reed
About the role
Availability Window
Days From time To time Sun 16:00:00 22:00:00 Thu 16:00:00 22:00:00 Fri 16:00:00 22:00:00 Sat 16:00:00 22:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Competenze chiave estratte
La nostra IA ha analizzato l'offerta per identificare le competenze richieste.
I nostri consigli per candidarsi
5 recommandations générées par notre IA pour maximiser vos chances.
⭐ Highlight your valid UK driving licence prominently at the top of your CV under a 'Key Credentials' section, as it is the single hard requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer doorstep deliveries per shift with a 98% on-time rate across a 6-month period'.
🎯 Emphasise any experience handling customer complaints or order changes, as the advert specifically calls out communicating substitutions and short-dated items to customers.
🤝 Include a line about working independently on the road while staying connected to a base team, mirroring the advert's language about self-directed work with team support.
🌐 If you have experience with vehicle checks or loading procedures (e.g. from a previous delivery or logistics role), list these explicitly — the advert lists van safety checks as a core responsibility.
Bullets CV suggérés
3 bullets générés par notre IA pour cette offre, alignés sur ses mots-clés ATS.
Ajoutez ces 3 bullets sous votre expérience la plus récente :
- •Completed up to 30 customer doorstep deliveries per shift for a regional grocery retailer, maintaining a 97% on-time delivery rate over 8 months.
- •Performed daily pre-drive van safety checks and organised load sequencing for 40+ order crates, reducing in-transit product damage by 15%.
- •Resolved customer queries regarding order substitutions and short-dated items on the doorstep, achieving a 4.8/5 customer satisfaction score across 200+ deliveries.
Copier est gratuit — adapter nécessite un upload CV (30s).
Votre lettre de motivation est prête
Nous avons rédigé une lettre pour Tesco. Découvrez l'ouverture, puis débloquez la version complète personnalisée.
Aperçu — adapté à Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly what draws me to the Customer Delivery Driver role at Irvine Riverway Extra. I hold a valid full UK driving licence with no penalty points and have hands-on experience in customer-facing delivery work, including completing vehicle safety checks, loading orders securely, and communicating clearly with customers about substitutions or changes to their shop.
My background in delivery and customer service has equipped me to manage independent routes efficiently while maintaining the warm, natural doorstep manner your customers expect. I understand that each delivery slot represents a commitment to a real person at home, and I take pride in arriving on time with orders in perfect condition.
Inscription gratuite, sans carte. L'export PDF/Word nécessite l'essai 1,99 € (14 jours).
Domande probabili del colloquio
10 questions générées à partir de cette offre.
Tecniche
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you manage your delivery route to ensure you meet all customer time slots?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle a situation where a customer's order contains substituted or short-dated items?
Comportamentali
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to deal with a frustrated or upset customer — how did you handle it?
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a time you had to manage your time carefully to meet multiple deadlines or commitments.
Exemples de réponses STAR
Réponses modèles avec la méthode Situation-Tâche-Action-Résultat. À adapter à votre vécu.
Tell me about a time you delivered excellent customer service under pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.